mdisraeli

25 ms·

181.
by mdisraeli 16y ago
The problem there is not with SLAs at all, but with how they are set. It is sadly common for SLAs to be dictated by marketing/bidding/sales, with no regard for reality. Similarly, if you can't reply to every priority 1 ticket within 24 hour
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by mdisraeli 16y ago
The big challenge you have isn't appealing to a different market than traditional IRC. That one is the easy problem to solve. The hard bit is getting critical mass. Without enough people logged on and chatting, no one new would stay logged
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by mdisraeli 16y ago
I've always thought that IRC should be more of the technology, not the tools. More importantly, being able to use IRC would offer the easy solution to the critical mass problem.
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by mdisraeli 16y ago
While reading http://news.ycombinator.com/item?id=1591225 about asking for a payrise, there was lots of talk of finding your market worth before asking. This is the tool I use for that (Not mine, obviously). It gets source data from job a
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Making the case for that payrise the hacker way(itjobswatch.co.uk)
1 points by mdisraeli 16y ago|1 comments
186.
by mdisraeli 16y ago
Mibbit: I don't have to create an account Meebo: I just have to log in with my existing accounts (then there's also meebo rooms) Also, the fact that the title flashes about new messages when I've just opened the tab and there are new things
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by mdisraeli 16y ago
Questioner: Why should I use this instead of IRC The answer?: I'm trying to address a different market Something doesn't quite fit....
188.
by mdisraeli 16y ago
I'd be interested in hearing more about your reasoning!
189.
by mdisraeli 16y ago
Do you mean http://www.service-now.com/ ? If so, I really can't see how you see any connection, unless you simply mean web based and for IT service support. SupportBreeze is clearly aimed at the small business with a handful of service de
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by mdisraeli 16y ago
Practically any notable serial format fictional work, for a start. The subject as a whole gets reasonable coverage, but the coverage of the material within, arguably the source of the notability, has typically been removed wholesale from wi
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by mdisraeli 16y ago
Obviously, I agree with you on this. As I said in reply to another comment, I believe that the reason for this absurdity is probably because it's the lowest common denominator solution. I can't remember if we crossed paths when I was active
192.
by mdisraeli 16y ago
I see what you're saying, and broadly, I agree with you. I think we have different definitions of article creep. The things you talk about are real problems. The problem for me is that when I have encountered the term "article creep", it ha
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by mdisraeli 16y ago
Wikipedia does not even aim to be the best encyclopedia, just an encyclopedia. I've not read the actual article, as it seems that the host can't cope with the traffic, but if it was speedily deleted, it probably deserved it - most speedy de
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by mdisraeli 16y ago
If there's no ongoing payments, then support only provides passive sales. It can only turn disgruntled users into advocates, and reassure people that it's safe to recommend the product to others. Never discount, however, the ability for hig
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by mdisraeli 16y ago
This is so true. I work on a service desk in my day job, and I'm one of those mad people who has a passion for providing amazing service support and delivery. I thought it would have been common sense that if your product is subscription (o