kevinwu2981

4 ms·

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by kevinwu2981 1y ago
Definitely. Do you want to leave behind your contact info on our website and I will reach out to you?
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by kevinwu2981 1y ago
It seems you tried the English demo. Wondering was the website in English or German for you?
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by kevinwu2981 1y ago
We see the main value prop of voice AI to be to enable higher volumes of calls in a cost-efficient manner. It is clear that there is a slight trade-off on quality, because humans will do a better job in "high-stakes" calls and whe
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by kevinwu2981 1y ago
The German call center market is very large, established and well-organised. Also pricing power here is often higher, because you cannot outsource call center work to outside Germany (because no one speaks German).
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by kevinwu2981 1y ago
We are using Vercel
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by kevinwu2981 1y ago
This is on the roadmap. We haven’t yet been able to execute on this, since we are still laying the foundations, but this is a great idea!!
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by kevinwu2981 1y ago
Interesting and seems like a great use case. We currently focus on working with businesses though:/
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by kevinwu2981 1y ago
Essentially you are currently optimizing for the majority. Looking forward to how that develops over time as conversations get more personalized
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by kevinwu2981 1y ago
Also every stakeholder might value different things: call deflection rate, CSAT, number of bookings, etc. Important to align expectations upfront
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by kevinwu2981 1y ago
It is very scalable. We currently handle >100k calls per day on our platform.
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by kevinwu2981 1y ago
Why do you think it didn't work out in legal? We currently don't focus on that domain. In general, we currently have really high success rates with relatively constrained use cases, such as lead qualification and well scoped custo
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by kevinwu2981 1y ago
I got the demo request:) Let me reply to you
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by kevinwu2981 1y ago
Comparable in some aspects. Their focus is dev-tooling, while we are a mid-market and enterprise solution, geared towards enabling non-technical users at those companies, by using our tools, to easily create voice AI agents for customer ser
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by kevinwu2981 1y ago
Livekit started as an infra for real-time audio/video applications. We are actually using them for WebRTC. They recently started growing into the voice AI space, but are still more of an infra solution, while we are an end-to-end platf
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by kevinwu2981 1y ago
Thanks! We provide eval templates that can be applied on specific stages or the whole conversation. Users can specify their own evals that can be as granular as they'd like. We're also working on conversation simulation feature th