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joaopbnogueira
searching PlanetScale…
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4 ms
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joaopbnogueira
1mo ago
Or having a lower % of body fat (within healthy limits) is the factor improving a better immune response?
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joaopbnogueira
1y ago
The issue was eventually solved by - creating a Microsoft account and subscribing to 365 - opening a support ticket - systematically escalating the issue with evidence of what was happening (message traces, example emails, etc) - pointing
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joaopbnogueira
1y ago
Just found this thread which seems related: https://news.ycombinator.com/item?id=38042114
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joaopbnogueira
1y ago
Thank you, you've gotten further than I have. On my "quarantine" I can't find anything (it's empty) therefore I can't also check what's going on. But "URL detonation reputation" is consistent wit
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joaopbnogueira
1y ago
Ok, that was smart. I bet it was fixed quickly.
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joaopbnogueira
1y ago
This sounds like what's happening to us, but only if the dreaded 25friday.com keyword is included on the email content
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joaopbnogueira
1y ago
We thought about it but: - this a statically generated site (SSG using Next.js), so there's backend runtime for the FE itself. - we do have a contact form, but under the hood it sends an email to our own inbox through internal APIs and
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joaopbnogueira
1y ago
Ah, but we have purchased 1 license of MS365 precisely to help triage this issue and open a support ticket but the agent is as clueless as we are....
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joaopbnogueira
1y ago
I'm with you but it's very hard to change the tools our clients use :)
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joaopbnogueira
1y ago
We also had a look at it, but the problem is that we don't control our mail server as it's Google provided.
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joaopbnogueira
1y ago
Could be the reason, but even so, we have really low volume campaigns and mostly to people we actually interact / have a history with. I would assume it would take more than a few accidental hits to trigger this issue.
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joaopbnogueira
1y ago
Well, it works fine for every single recipient unless it's a Microsoft one. If the recipient is using a personal microsoft / outlook / hotmail account the email gets delivered with a spam score of 9. If the recipient is a MS
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joaopbnogueira
1y ago
I guess only basic since our main provider is Google, not MS. We do use Azure for small stuff, but too small for any special support channel.
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joaopbnogueira
1y ago
I'd love to but what see in practice is that the bigger the company the more likely it is that they use MS. Which hits double hard since this means our bigger clients are the ones not getting our emails...
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joaopbnogueira
1y ago
Joking aside, we are seriously considering moving all comms to 25friday.nl (which we also own) if we can't find a way around this...
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joaopbnogueira
1y ago
We signed up to MS 365 using a subdomain and try to triage the issue and if anything it only made the issue clearer, that it has nothing to do with the sending domain but pure content filtering.
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joaopbnogueira
1y ago
Yes, I have. Message Trace is an interesting one. If we send an email without the 25friday.com keywords everything works fine, the message is shown on Message trace as delivered and the recipient gets the email with SCL 1 (all good here). A
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joaopbnogueira
1y ago
Thanks, we have looked into this indeed, but the problem is that we don't really control the sending IPs as they are managed by Google. I guess I'll try to submit a report anyway using Googles' outbound IPs.
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joaopbnogueira
1y ago
Yeah, this is kind of the point. I'm not sure there's even a legal process for this as this is entirely under MS (opaque) internal control and we're not even based on the US.
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joaopbnogueira
1y ago
We don't even have any sort of login on our main page, the redirects we have are mostly around apex domain to www.25friday.com, http to https and the likes.... This is a pure company landing page with the typical business description,
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Ask HN: Is there hope for Microsoft 365 support?
63 points
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joaopbnogueira
1y ago
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57 comments
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joaopbnogueira
3y ago
Why not solar spheres?
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joaopbnogueira
3y ago
Is it just me, or this could be the future of actually paying for search engines? I get way better answers for search queries through Chatgpt than Google for domain specific stuff.
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joaopbnogueira
5y ago
Clean Code is not a blind religion, Uncle Bob is trying to make a point with the concepts behind the book and teaching you to consider/question if you're falling into bad code traps. This book was written to make developers think
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joaopbnogueira
7y ago
Roads were actually built for pedestrians first, jaywalking was 'invented' in the US https://news.ycombinator.com/item?id=3888104