jmspool

5 ms·

1.
by jmspool 9y ago
> Any self-respecting statistician would know that the mean of a quantity where addition is not well-defined is meaningless. There goes the Dow Jones average.
2.
by jmspool 9y ago
I'm sure all the executives who are getting bonuses based on NPS improvements feel that gaming the system is cheating themselves. How many executives get bonuses for a gameable version of Agile?
3.
by jmspool 9y ago
> I've seen NPS used as a way of keeping a pulse on a community; if it drops sharply, something is clearly wrong in a way that normal monitoring can't surface. If this is your goal (and it's a good goal), there are way bet
4.
by jmspool 9y ago
> Growth is a single number, and NPS is measuring growth, not UX. Connect the dots for me on how NPS measures growth. Where does it tie to growth at all? > NPS is trying to measure your customer birth rate by asking how many customers
5.
by jmspool 9y ago
Well, let's let the author try to convince you that NPS is a harmful, horrible number to summarize a company's performance on. He would tell you that NPS is only like earnings or revenues if we allowed either to have 50% or more o
6.
by jmspool 11y ago
The original draft had more detail. As did the backstory piece we wrote. Editors cut it down for page count. (It was originally a foreword to a book on web form design, which was all about the buttons and the fields.)
7.
by jmspool 11y ago
It wasn't simple on the back-end. Your estimate of "man-weeks" is off by an order of magnitude, because of the back-end system complexity. As the article states, it started with the button, which, as you quite rightly point o
8.
by jmspool 11y ago
What is fake about it?
9.
by jmspool 11y ago
There's more to this that we've talked about. I wrote a post in 2011, talking about the back story a bit: https://www.uie.com/brainsparks/2011/10/17/the-back-story-fo... And this is a more rece
10.
by jmspool 11y ago
If it's a retainer, then they pay you up front for a certain number of hours you'll be available. This can be at a higher fee than the other work. Another alternative is to just have an on-demand hourly rate that is higher than yo