helloworld15

5 ms·

1.
by helloworld15 12y ago
He proved he wasn't clueless a few answers in the thread. But by that point that fact possibly bothered me even more. It was as if he was trying his best to be smoky and withholding information that could have proven to be relevant (he
2.
by helloworld15 12y ago
It does, but multiple people also stated that the rep was clearly untrained in customer service matters, some agreed saying a straight now without trying to help isn't the right thing to do. After all the comments I do feel like I was
3.
by helloworld15 12y ago
At what point exactly do you think I flied off the handle? When I said their stance was terrible and that I was disappointed? Or after the flood of condescension that came my way?
4.
by helloworld15 12y ago
This is what I don't get. People seem to genuinely think ego was involved. I was just blown away by how clueless the rep seemed (at first at least) about what I was asking. The condescension did the rest and I lost it.
5.
by helloworld15 12y ago
It's a customer's right to say "I think this is terrible and I am disappointed" and I think that's miles away from telling anyone they suck.
6.
by helloworld15 12y ago
I admit getting a straight no without any follow up as to how we could figure it out rubbed me the wrong way as that's not what a customer support rep should do. When I got condescension on top of that I lost it. If not letting a smart
7.
by helloworld15 12y ago
wget/curl as by far a last resort in this context, as unfortunately none of the companies I enquired care the least about this stuff. It's not like these wget operations would happen in production, they would happen at scaffold ti
8.
by helloworld15 12y ago
Customer service exists to help customers. At no point in the conversation I felt like the rep was making any effort to understand why I even opened a ticket with them. Given the kind of products they sell I'd be surprised if requests
9.
by helloworld15 12y ago
Hey, thank you for the feedback, I'm the author of this thread but I'm actually the customer, not the support rep. I get behind every single point of your list. I felt like he just didn't care, and when I proceeded to point o
10.
Is this the most condescending customer support ever experienced by mankind?
9 points by helloworld15 12y ago|34 comments