hakimk

3 ms·

1.
by hakimk 2y ago
FAQ/knowledgebase are not enough to reach 95%. If that was the case then this problem would've been solved long ago with the advent of semantic search engines. You also need the following: 1) General principles of instructions spl
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by hakimk 2y ago
We typically offer a package price for companies with >1k questions per month with white-glove onboarding and numerous custom optimizations to ensure higher performance. For the fully self-serve pay as you go option, we are able to offer
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by hakimk 2y ago
We have a number of safeguards: 1) Our customers can decide which categories of end-user questions should be auto-escalated 2) We ensure that if a question cannot be answered based directly on knowledgebase content, we either escalate or tr
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by hakimk 2y ago
Indeed the evaluations are saved to DB. Right now it's possible to use this for regression testing with the help of the Optimize tab. In the optimize tab you can experiment with changing an input parameter (such as prompt or temperatur
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by hakimk 2y ago
I understand where you're coming from - poor support experiences are are the bane of my existence. Preventing poor support experiences is the exact reason we started Fini. With a long career as a software engineer in the support indust
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by hakimk 2y ago
Thanks for the feedback everyone, we have now removed this paragraph and the whole package is now under GPL regardless of usage! The idea was to get in touch with enterprises looking to make heavy use of the project - but you're right
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Show HN: Paramount – Human Evals of AI Customer Support(github.com)
71 points by hakimk 2y ago|44 comments
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Fini (YC S22) Is Hiring a Front-End Engineer
1 points by hakimk 2y ago
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Show HN: Paramount – OSS package for *Human* Evals of AI support(github.com)
2 points by hakimk 2y ago|0 comments
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Show HN: Paramount is an OSS package that captures expert feedback on LLM chats(github.com)
9 points by hakimk 2y ago|0 comments