garrettdimon

11 ms·

91.
Memberful: Sell Digital Goods with Stripe(memberful.com)
24 points by garrettdimon 14y ago|16 comments
92.
by garrettdimon 14y ago
I'm not claiming that they should trust us. I'm only saying that it works both ways, and that we as business owners have a choice about whether to trust potential customers just as much as they have a choice about whether or not to trust us
93.
by garrettdimon 14y ago
My feelings are that trust is a two-way street. If people don't trust us with their email address, I don't think it's fair for them to expect us to trust them with an account on our service if they provide a fake email address. If they are
94.
by garrettdimon 14y ago
It's unfortunate that businesses do this. Starting off a relationship with a new customer by effectively saying that your pricing isn't 100% honest seems like the wrong way to go about it. I want every one of our customers to be 100% confi
95.
by garrettdimon 14y ago
Just a guess, but October is only 13 days in. Thus, about half the revenue so far this month.
96.
Simple Tips for Effectively Reporting Bugs and Issues(journal.sifterapp.com)
3 points by garrettdimon 14y ago|0 comments
97.
Simplicity vs. Complexity with Issue Tracking Statuses(journal.sifterapp.com)
1 points by garrettdimon 14y ago|0 comments
98.
by garrettdimon 14y ago
It sounds like this was a question for me, but it looks like a reply to a different comment. I actually never take calls, especially in the middle of the night. :) Sometimes, I'll email customers and ask if they'd like to chat on the phone
99.
by garrettdimon 14y ago
I hadn't heard it put that way, but that's definitely a good point. My view on all of this is still evolving, and we're getting to a point where it's not going to make sense for me to the primary person on support. As far as above and beyo
100.
by garrettdimon 14y ago
I would say that deciding not to outsource anything is a mistake. We regularly turn to great people to help with some JavaScript features or systems administration. We've even had some folks help with Rails work a couple of times. Thus far,
101.
by garrettdimon 14y ago
I couldn't agree more. It was initially my biggest fear, and some of my experiences had begun to make me feel that way. However, as time has gone, I've realized that it's really not that bad. The only catch is that the option of going on a
102.
by garrettdimon 14y ago
That could probably be a post by itself. The way we've evolved to add additional layers of automation and support, adding an FAQ, and other related improvements have definitely helped. However, when you're building an app by yourself, every
103.
by garrettdimon 14y ago
That was one of the points of the article. At first, that fear dominated my life. As time has gone on, and a few things went wrong here and there, I've learned it's not quite that bad. Also, we have a very different view on customer service
104.
by garrettdimon 15y ago
I may be a little late to the party on this, but it's definitely possible. There are times where regular hours are impossible, but for the most part, it's definitely possible. I agree wholeheartedly with everything Amy has said about their
105.
The Icon Handbook by Jon Hicks is now available(hicksdesign.co.uk)
5 points by garrettdimon 15y ago|0 comments
106.
by garrettdimon 15y ago
I believe the point is less about revenue being a guarantee that it won't happen and more about the fact that a lack of profit makes it increasingly likely that the product will eventually be shuttered because free isn't a sustainable model
107.
Off My Lawn(zeldman.com)
5 points by garrettdimon 15y ago|1 comments
108.
by garrettdimon 15y ago
I can't find the information, but my understanding is that this approach isn't good from an accessibility standpoint because a screenreader still interprets the icons as their corresponding character and reads that character. As a result, i
109.
Speaker Deck is open to the public(speakerdeck.com)
28 points by garrettdimon 15y ago|10 comments
110.
by garrettdimon 15y ago
I'm a solo founder and have been working on Sifter ( http://sifterapp.com ) for going on 4 years now. It's been live for about 3 of those years, and I've been full-time for a little over a year. My salary is about 80% of what I was making w
111.
by garrettdimon 15y ago
I hear you, but that's way outside of the scope of this post. Every single bullet point here could almost be a post in and of itself. The logic is pretty straightforward. With subscription apps, the likelihood of seeing money from that cust
112.
by garrettdimon 15y ago
FusionAds, Daring Fireball RSS sponsorhip, RailsCasts, Dribbble, and a variety of other spots. In terms of ROI, we weren't really measuring things in that great of detail. We just used Google Analytics to understand the quality of the traff
113.
by garrettdimon 15y ago
We chose it simply because it was just an area that I'm oddly fascinated by. Our main channel for new customers these days is word-of-mouth referrals. As far as the biggest lessons, they're all in the slide deck. :)
114.
by garrettdimon 15y ago
We haven't really done much with freelancers. Some of the design work and a little bit of development was outsourced to friends that we already had relationships with. These days we have a sys admin and bookkeeper on retainer so they help a
115.
by garrettdimon 15y ago
Those are definitely all very good points. Everyone's situation is so different, I'm always hesitate to give any advice as a "prescription" and more of "here's what we did and why we did it so you can decide for yourself". I'm definitely aw
116.
by garrettdimon 15y ago
I don't think that we've added anything that we should have omitted, but I definitely think we added them before we probably should have. Keep in mind that it really all depends on your goals, and my goals aren't to create a huge app that g
117.
by garrettdimon 15y ago
Cash flow is definitely a big part of it. With daily billing, we never see any huge fluctuations in our account. In my opinion, a slow and steady stream of income is much better than big pop once a month.
118.
by garrettdimon 15y ago
We went with Rackspace's Cloud Servers. We're using their load balancers with a couple of app servers, a background processing/search indexing server, and 2 database servers for a master/slave setup.
119.
by garrettdimon 15y ago
The main reason that I don't personally believe it's a good idea is that it's not a core part of Sifter. We use Braintree and process everything via ActiveMerchant, but we've been using Braintree so long that we're actually on their old API
120.
by garrettdimon 15y ago
Because the two smallest plans, while having high turnover, have also ultimately generated 65% of our revenue. So at this point, they're still a very important part of our customer base. As far as only offering one plan, it simply doesn't m

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