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That could probably be a post by itself. The way we've evolved to add additional layers of automation and support, adding an FAQ, and other related improvements
by garrettdimon 14y ago
That could probably be a post by itself. The way we've evolved to add additional layers of automation and support, adding an FAQ, and other related improvements have definitely helped. However, when you're building an app by yourself, everything takes time, and it's not quite so easy to make time to perfect a support system overnight. So, in our case, it's simply just evolved as we've grown.
- polyfractal 14y agoYeah, that's an excellent point. Everything takes time, and time is your single most important commodity as a solo-founder. Do I push out a new fix that stops some bugs, upgrade a feature that customers have been haranguing me about, do some marketing to get new customers or work on support so I can devote more time to <everything else> in the future? As with most things in startup land, it's all about compromise, which I'm sure you already know =) Loved the post btw, looking forward to more posts coming from you