fapi1974

14 ms·

91.
by fapi1974 9y ago
My understanding is that it is designed primarily to facilitate the interaction between designers and devs and shorten cycle times.
92.
by fapi1974 9y ago
Hello all. After going through several of my own startups and writing several startup books I have a (small) amount of wisdom to share and the belief that founders often need an unbiased listener. So that is the service I'm offering.
93.
Startup founders need someone to talk to who isn't board, team, or spouse(fernandopizarro.com)
3 points by fapi1974 9y ago|1 comments
94.
by fapi1974 9y ago
Seems like VCs get all the diversification benefits while startup employees usually end up with nothing. How about creating pools of startup equity? This would lower upside but increase chances of an actual payout - great for people later
95.
Ask HN: Thoughts on a service to pool startup equity grants and reduce risk?
1 points by fapi1974 9y ago|1 comments
96.
by fapi1974 9y ago
Hi everyone - I'm the author of "Blueprints for a SaaS Sales Organization." Happy to take any questions on this lovely Sunday afternoon. The point of the book is that selling SaaS is different from selling anything else, a
97.
Selling SaaS? The perfect book...(fernandopizarro.com)
3 points by fapi1974 9y ago|1 comments
98.
Sense raises $10M to improve communication with independent contractors(venturebeat.com)
1 points by fapi1974 9y ago|0 comments
99.
We ran a security hacking competition – surprising results...(logichub.com)
2 points by fapi1974 9y ago|0 comments
100.
Ask HN: Run an e-commerce business? Ever miscommunicate with your suppliers?
1 points by fapi1974 9y ago|0 comments
101.
Ask HN: Help me poke holes in this idea
1 points by fapi1974 9y ago|0 comments
102.
by fapi1974 10y ago
It seems to me like the model should be able to scale beyond just HN to improve the quality of discourse elsewhere on the web...right?
103.
Ask HN: How does HN maintain quality vs. Reddit and the media at large?
11 points by fapi1974 10y ago|9 comments
104.
by fapi1974 10y ago
This is extremely timely for me. I met my co-founder 10 years ago, and we got on super well and made a great match. She had to bail for personal reasons, and now I face the decision of whether to continue solo, find another cofounder, or
105.
by fapi1974 10y ago
Could some of this risk be improved by actually going to Russia and working side by side? I am a non-technical founder but I've been impressed with quality I've gotten from Russia-based developers. It seems to me if I spent time
106.
Customer support for startups(peopledelight.com)
2 points by fapi1974 10y ago|0 comments
107.
5 Hard Startup Customer Service Lessons(peopledelight.com)
1 points by fapi1974 10y ago|0 comments
108.
by fapi1974 10y ago
Curious if folks agree with our conclusions here...
109.
by fapi1974 10y ago
Here is what all startups are interested in: passion. All startups will hire a passionate new grad. So don't send 50 resumes! Don't ask if they are willing! Pick the one you want and focus. Make a video. Write a case study
110.
Devastating startup customer support mistakes(peopledelight.com)
1 points by fapi1974 10y ago|1 comments
111.
by fapi1974 10y ago
I'd like to put together a breakfast for startup operations folks in the next month to discuss customer support related issues that are important to startups. What topics are people interested in? The idea is I'll get the best s
112.
Ask HN: What customer support-related topic should I do a talk on?
3 points by fapi1974 10y ago|2 comments
113.
by fapi1974 10y ago
Hi - I've written a couple business books, one somewhat technical, the second not very technical. I am amazed at the value of the reputational benefits I've gotten compared to the amount of work it took. In general don't bo
114.
The crowd can help your startup more than AI can(peopledelight.com)
2 points by fapi1974 10y ago|0 comments
115.
by fapi1974 10y ago
I'd be curious to see if anyone has stories of trying to implement a community and it blew up on them.
116.
Implementing a Community for Your Startup(peopledelight.com)
2 points by fapi1974 10y ago|1 comments
117.
by fapi1974 10y ago
One thing we try to do is get non-customer service folks to sit on customer calls. It's amazing what can happen. Like one time, we had a CTO of an online dating service sit in on calls from customers for awhile. After one particular
118.
by fapi1974 10y ago
I'll add one here from my own business, which is customer care outsourcing. The outbound call. Basically it comes with the territory when things go wrong. But when you call the customer before they realize things have gone wrong the
119.
by fapi1974 10y ago
I like this one. I'm a bit biased because I run a customer service business so that's a big deal for us, but even I am impressed when someone just picks up.
120.
Ask HN: What is something you do for clients that consistently blows them away?
402 points by fapi1974 10y ago|273 comments

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