eoghan

9 ms·

31.
by eoghan 13y ago
Sounds super-awesome. And it's a space that needs innovation. But you should change your name fast. There's another company out there with a kind of similar name that's somewhat hot right now. ;-) I was genuinely wondering, even though I kn
32.
Shipping is your company's heartbeat(insideintercom.io)
3 points by eoghan 13y ago|0 comments
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by eoghan 13y ago
Congrats! Downloading. This is indeed beautiful. But the positioning is wrong. Nobody who uses Stripe is like: "I wish this was more beautiful". The correct position is something like: "Manage your Stripe account on the go".
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by eoghan 14y ago
Intercom! http://intercom.io/ We're growing like crazy. San Francisco: * Head of Product Marketing: https://www.intercom.io/home/jobs/marketing * Visual Design Dublin: * Operations Engineers: https://www.intercom.io/home/jobs/ops * Ru
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by eoghan 14y ago
This is some of the best visual design I've seen in any iOS productivity app. Nearly every other "work" product uses a skeuomorphic "list on a sheet of paper" approach or an ultra-chrome, "this is a high-tech product" look. Basecamp has fou
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by eoghan 14y ago
> In the end, what About.me brings to the table is pretty boring. I don't agree. If you start to think about what could disrupt LinkedIn, you realize that there's a good chance it could look like About.me. I bet in 12 months, About.me w
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by eoghan 14y ago
Intercom https://www.intercom.io/ Remote in US: Support Engineer: https://www.intercom.io/home/jobs/support San Francisco: Head of Product Marketing: https://www.intercom.io/home/jobs/marketing Dublin: Infrastructure Engineer: Mail ma
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by eoghan 14y ago
Intercom ( https://www.intercom.io/ ) is hiring in San Francisco and Dublin. We're building a product for web businesses. It's all about bringing them closer to their customers, giving them awesome new ways to see them and talk to them. Peo
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by eoghan 14y ago
AFAIK they asked for $2B and Mark talked them down to $1B with the majority in stock.
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by eoghan 14y ago
You can only follow "the right people", but they'll still talk about things you're uninterested in. In addition, you'll also have people following you who have different interests, who will start irrelevant conversations with you. Why does
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by eoghan 14y ago
The reason I think App.net is going to grow is NOT because it doesn't have ads or that the "users are not the product", etc. It's because the community it hosts will be so tightly grouped around a similar, passionate interest: tech startups
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by eoghan 14y ago
The email they sent was unfortunate. It's from no-reply@dropboxmail.com. I presumed it was a phishing attempt.
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by eoghan 14y ago
Google Hangouts is a surprisingly, truly amazing product, marred by its relationship with Google+.
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by eoghan 14y ago
Totally. This is a great deal for everyone. The founders (probably) achieve some liquidity, the company gets to expand up and out in the market, with the guidance of some of the most experienced investors in the business, the customers get
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by eoghan 14y ago
This is fantastic. I love the status indicators. I would go one step further and show little, live thumbnails of each person on your contact list—sure, you might get caught picking your nose, but that could happen when working with people i
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Analyzing distribution channels for startups(blog.intercom.io)
6 points by eoghan 14y ago|0 comments
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Have you tried talking to your customers?(blog.intercom.io)
5 points by eoghan 14y ago|0 comments
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by eoghan 14y ago
Nice post. Thanks for mentioning Intercom ( https://www.intercom.io/ ). I don't think people generally find the social profile stuff creepy, but I'll admit that knowing who they are on Vimeo, etc. is not very useful. We just link-up whateve
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by eoghan 14y ago
Here you go: http://docs.intercom.io/privacy.html
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by eoghan 14y ago
Congrats Kirsty. Very cool news. :-)
51.
by eoghan 14y ago
The stock answer to this is that "actual personalization" doesn't scale. But I think that's BS. It comes from people who think of web business customers as datapoints—heartless automatons traversing A/B test optimized sign-up funnels. Today
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by eoghan 14y ago
+1 Here's another post on the topic: http://blog.intercom.io/automated-emails-customer-respect/
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by eoghan 14y ago
OK. It's sad if "that's that" and that a simple fault will be allowed to prevail and damage an otherwise great resource. If it really is the case that a couple of flags can rip the post of the home page, that's a really dumb system IMO—i.e.
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by eoghan 14y ago
I've read the same pg comment. I'm pretty sure that Des is not doing this. Thanks though.
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by eoghan 14y ago
Thanks for trying to help shed light on this. If this is the case, it would do HN a great deal of good for this system to be made more transparent. I understand that it might not make sense to publish the exact formula or algoritm which cou
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by eoghan 14y ago
+1 Except AFAIK Des only ever wrote 2 posts that were in any way "promotional". And even at that, they're pretty damn classy posts. E.g. this is the other one and it's been one of the most popular posts on the Intercom blog to-date: http:/
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by eoghan 14y ago
Thanks for your kind words. I don't consider myself one of these people. I love reading the content I find through HN and participating in the discussions from time to time. I really don't want to see it die due to the misplaced efforts to
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by eoghan 14y ago
Read my comment again.
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by eoghan 14y ago
I find this idea of trying to maintain a certain "elite" quality quite silly. This sort of growth is a natural phenomenon that happens to valuable sites like HN. Trying to prevent growth in a certain area (i.e. the less awesome people who y
60.
by eoghan 15y ago
It sounds like you should start your own company. I can't think of a situation where an early stage startup will want to hire someone to have a significant influence over the product strategy to the degree that it sounds like you're looking

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