edwinwee

23 ms·

211.
by edwinwee 6y ago
Stripe Checkout has been around since 2014, but along with the new page, there are a bunch of new updates today (coupons, tax rates, and more payment methods). More in the blogpost: https://stripe.com/blog/checkout .
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by edwinwee 6y ago
Stripe can typically support alcohol businesses (assuming they hold the appropriate licenses). Could you get in touch at edwin@stripe.com and we can take another look?
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by edwinwee 6y ago
Hm, I'd suggest batching fees together so you can have one, larger charge (e.g. charge for many months at once). Most of that 30 cents represents the underlying costs for the card networks to process the charge—in some countries, we ha
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by edwinwee 6y ago
Yes! We added this in March: https://stripe.com/docs/billing/subscriptions/pause .
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by edwinwee 6y ago
(Edwin from Stripe here.) Most people like our built-in search since it lets you quickly navigate and see related things. But if you don't, you can hit Ctrl+F+F to use native browser search. You can turn it off entirely by unchecking &
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by edwinwee 6y ago
I'm sorry about this. Could you share more about the businesses you're supporting? I'd like to help figure out what's going on. My email's edwin@stripe.com.
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by edwinwee 6y ago
Hm! We've tried a few different models for this. Oftentimes when you reply to an existing email thread, you'll get the same person. If you start a new thread, you'll probably get somebody new (since we optimize for fast repli
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by edwinwee 6y ago
This is a neat idea and something we've been thinking about.
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by edwinwee 6y ago
Yes, Stripe fully recovered as of 23:52 UTC ( https://twitter.com/stripestatus/status/1271592337940951041 ).
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by edwinwee 6y ago
(Edwin from Stripe here.) We've deployed a fix and we're recovering now. Edit: we're fully back up as of 23:52 UTC ( https://twitter.com/stripestatus/status/1271592337940951041 ).
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by edwinwee 6y ago
Edwin from Stripe here. I’m sorry for the trouble—could you email me at edwin@stripe.com and I can dig into this? (There may be times we have to evaluate how much credit risk a business poses, but we wouldn’t freeze an account just for grow
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by edwinwee 6y ago
If you're using idempotency, you still might see some 500s (since Stripe saves those attempts). They should trail off today (or if you stop calling on them). I can help confirm if you email edwin@stripe.com.
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by edwinwee 6y ago
Stripe is back up as of 16:42 UTC. We had some API issues -- we're continuing to monitor. Edit: The errors occurred from 16:19–16:42 UTC.
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by edwinwee 6y ago
Edwin from Stripe here—I’m sorry for the trouble. Could you forward those emails to me and I can take a second look? edwin@stripe.com
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by edwinwee 6y ago
Hm, sorry about this. Could you forward that email to me at edwin@stripe.com and I see what's going on?
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by edwinwee 7y ago
Edwin from Stripe here. Sorry you've been having trouble as of late—do you know yet what’s causing those transactions to fail? I'm happy to help troubleshoot if you email edwin@stripe.com.
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by edwinwee 7y ago
Stripe supports crowdfunding sites. I’d be happy to take a second look if you email me at edwin@stripe.com.
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by edwinwee 7y ago
Hrm, not good. Could you add me to that email chain and I can help? (edwin@stripe.com)
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by edwinwee 7y ago
Yes, testing in production can be dangerous and Stripe purposefully designed as many testing scenarios we could think of to avoid that ( https://stripe.com/docs/testing ).
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by edwinwee 7y ago
Email support@stripe.com (feel free to CC edwin@stripe.com) and we can check.
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by edwinwee 7y ago
Some more context: this has been around for a couple years (for only new Stripe users). Payments are costing more to process. Card network fees have been gradually increasing over the years. Stripe has kept this at bay for its longtime user
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by edwinwee 7y ago
Idempotency doesn't. It's meant to prevent duplicate actions. For what you're talking about, that fraud system is already built into Stripe! Stripe's fraud shield detects high velocity (along with hundreds of other signa
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by edwinwee 7y ago
Agree with the other comments on idempotency. If you need help with that, please let me know. (Also: Stripe‘s Payment Intents API is asynchronous, which means no double charges. I’d recommend looking into it! https://stripe.com&#
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by edwinwee 7y ago
(I work at Stripe.) We've made sure the process is carbon-neutral from forest to page. (And the paper itself is certified by the Forest Stewardship Council.)
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by edwinwee 7y ago
I work at Stripe. Could you email me at edwin@stripe.com? I'd like to dig into this more. US sanction regulations generally mean we can't work with entities that have business connected to Iran (but that doesn't necessarily m
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by edwinwee 7y ago
I work at Stripe. Sorry you ran into that. Could you email me at edwin@stripe.com and I can see why your ID was denied? (We've also been working on improving that flow. I'd love to hear more on how it could be more user-friendly.)
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by edwinwee 7y ago
Edwin from Stripe here. I’m really sorry for the trouble. We’ve just sent you an email this morning with an update.
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by edwinwee 7y ago
This is now fixed: https://twitter.com/stripestatus/status/1179172007218274304 It was a bad deploy of Stripe.js that brought down the Stripe Dashboard. If your site uses the global `webpackJsonp` instance, it coul
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by edwinwee 7y ago
I work at Stripe. Could you forward that email to me at edwin@stripe.com and I can investigate what happened? I'm really sorry for the trouble.
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by edwinwee 7y ago
For huge Terminal device orders like that, we can help with a volume discount. Just email in to support@stripe.com with how many you need (feel free to CC me at edwin@stripe.com). (BTW, if you didn't see, we have a $59 device too. We&#

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