Hm! We've tried a few different models for this. Oftentimes when you reply to an existing email thread, you'll get the same person. If you start a new thread, y

Hm! We've tried a few different models for this. Oftentimes when you reply to an existing email thread, you'll get the same person. If you start a new thread, you'll probably get somebody new (since we optimize for fast replies). But even if you get somebody new, we try to pull up state on your account to pick up where we left off. So it sounds like we messed up in those email chains—could you forward them to me at edwin@stripe.com? We've also been experimenting with more dedicated support for bigger businesses: https://stripe.com/support-and-services https://stripe.com/support-and-services.