edwinwee

28 ms·

271.
SCA, invoicing, and tax tools for Stripe Billing(stripe.com)
1 points by edwinwee 7y ago|0 comments
272.
by edwinwee 7y ago
Weird…sorry about that. I'd like to look into why it was declined. Could you email me the date you tried, card last 4, card brand, and expiration date? If you can dig up that interaction and forward it to me as well, that would be help
273.
by edwinwee 8y ago
heads up getting Server Error (500) at https://www.dittobomb.com/payment/ lmk if you need any help debugging (edwin@stripe.com)
274.
by edwinwee 8y ago
this is incredible
275.
by edwinwee 8y ago
Working on it! Put your email in https://stripe.com/global#PH and we'll let you know when we start going live.
276.
by edwinwee 8y ago
Could you email me at edwin@stripe.com? I'd like to look into this categorization.
277.
New Stripe API Reference(stripe.com)
21 points by edwinwee 8y ago|3 comments
278.
by edwinwee 8y ago
A lot of our blog posts start as [shipped] e-mails, like this one: https://stripe.com/blog/online-migrations
279.
by edwinwee 8y ago
I'm really sorry about this trouble. I'd like to dig into this mix-up and get it corrected. Could you email me at edwin@stripe.com?
280.
by edwinwee 8y ago
You might want to consider applying for Pioneer—you can get a grant for your project: https://pioneer.app/
281.
by edwinwee 8y ago
I help manage support at Stripe. While we can’t discuss an individual business’ situation publicly (feel free to write us at support@stripe.com), we agree that the emails here were confusing. I’ll look into what happened here and how we can
282.
by edwinwee 8y ago
Hrm, Stripe doesn’t use robots to respond. Can you forward those responses to me at edwin@stripe.com and I can take a look?
283.
by edwinwee 8y ago
Edwin from Stripe here. We want to support as many types of businesses as possible, but if you're not sure if we can support you, there's no harm in proactively reaching out. It might even be better so you know ahead of time, befo
284.
by edwinwee 8y ago
We haven't yet, but that's a neat idea...
285.
by edwinwee 8y ago
Oof, that is a problem...a decline rate like that is not normal. Have you seen our guide on reducing your decline rate? https://stripe.com/docs/declines If you email in ( https://support.stripe.com/conta
286.
by edwinwee 8y ago
TBC, with Stripe Atlas, you get set up in Delaware, but you don’t have to live there. We help you deal with all the paperwork remotely.
287.
by edwinwee 8y ago
Our CSAT metrics have shown support has been improving over the years (particularly since we rolled out 24/7 phone + chat)—but if there’s any case that we’ve felt short on, I’d love to investigate. Can you share some more about those u
288.
by edwinwee 8y ago
I'm really sorry for all the confusion. I work at Stripe and would like to dig into this more. Could you email me at edwin@stripe.com?
289.
by edwinwee 8y ago
I was in Oslo a couple weeks ago—was surprised that nearly every Uber I took was electric (even Teslas).
290.
by edwinwee 8y ago
(I work at Stripe.) Hrm, that doesn't sound right...could you email me and we can take a look? edwin@stripe.com
291.
by edwinwee 8y ago
We're trying: https://www.nytimes.com/2018/05/03/us/california-today-strip...
292.
by edwinwee 8y ago
(I work at Stripe.) I'm really sorry to hear that...we do want to be available here any way we can, but something must've went wrong. I'd love to find out. Could you email me at edwin@stripe.com?
293.
by edwinwee 8y ago
I work at Stripe. Could you email me at edwin@stripe.com and I can look into this?
294.
by edwinwee 8y ago
Hrm, we accept payments globally in over 135 currencies and have special enterprise plans, like high volume pricing—but I'd love to hear more on what we should be doing better. Feel free to email me at edwin@stripe.com
295.
by edwinwee 8y ago
I work at Stripe. This isn't really competitive with Square—very different customers.
296.
by edwinwee 8y ago
`do_not_honor` is a code that's returned by the bank—it's super annoying because banks don't provide insight into why they're declining. The best way to find out is for the customer to ask their bank. If you need any hel
297.
by edwinwee 8y ago
Card networks and our financial partners have restrictions on the types of businesses we can support: https://stripe.com/docs/atlas#cannot Businesses are looked at individually, and you should totally start a new appli
298.
by edwinwee 8y ago
Hrm, I'm really sorry to hear about these bad experiences. Could you share more with me? I'd like to look into them. edwin@stripe.com
299.
by edwinwee 8y ago
I'd like to dig more into this—could you send me an email at edwin@stripe.com?
300.
by edwinwee 8y ago
Hrm, could you share more with me about the errors you saw? We rolled out an integration dashboard ( https://dashboard.stripe.com/developers ) in March to help review errors. Over the past few years, we've invested in ho

More ›