areichert

9 ms·

61.
by areichert 6y ago
We're pretty similar to Chatwoot in some ways - Kam described some differences here: https://news.ycombinator.com/item?id=26503697 To reiterate some of the differences, or why people might choose us at the moment: - A
62.
by areichert 6y ago
Yeah I agree, we're planning on updating the landing page to include a lot more screenshots/videos/demos :) In the meantime, here are some screenshots from our GitHub wiki: https://github.com/papercups-io&#x2F
63.
Show HN: Papercups – Open-source alternative to Intercom(papercups.io)
148 points by areichert 6y ago|34 comments
64.
by areichert 6y ago
Alex from Papercups here :) My guess is partially what vardaro mentioned (to hedge their bets), and partially because the space is really, really "wide" (not sure if that's the right word) in the sense that products like this
65.
Elixir in Production at Papercups(serokell.io)
4 points by areichert 6y ago|0 comments
66.
by areichert 6y ago
https://github.com/agenda/agenda might help you out with persistence and supporting more specific schedules :)
67.
Learning about Elixir's generic server processes with a real-world example(papercups.io)
3 points by areichert 6y ago|0 comments
68.
by areichert 6y ago
I know PostHog is only lightly mentioned in the article, but I would highly recommend checking them out! [0] (They're also open-source and provide a self-hosted solution. [1]) [0] https://posthog.com/ [1] https:/
69.
Learning Elixir's GenServer with a real-world example from open source(papercups.io)
4 points by areichert 6y ago|0 comments
70.
by areichert 6y ago
This is great advice -- thank you :)
71.
by areichert 6y ago
It's amazing to me what a skill it truly is to be able to talk to customers/users, and come out of those conversations with valuable/actionable insights. As an engineer, it's _so_ easy to fall into the traps she mentions
72.
by areichert 6y ago
Yes, we are working on exposing our API :) If you email me at alex [at] papercups.io I can keep you posted on our updates!
73.
by areichert 6y ago
We just released Storytime last week in beta, so it's still quite basic in its feature set :P What kind of hooks would you like? (e.g. on certain events, trigger certain callbacks?)
74.
by areichert 6y ago
Thanks for the feedback! Here's a little blurb about us if you're curious https://papercups.io/blog/story And we'll get on setting up an About page soon :)
75.
by areichert 6y ago
Not sure if this is something you'd find useful, but we (Papercups) recently released a product on top of our live chat tool that allows you to view what your users are looking at in real-time while chatting with them :) Details: http
76.
by areichert 6y ago
We were probably writing the first few lines of code for Papercups around the time this article was written (in July), but we're another Intercom alternative :) Like Chatwoot, we're open source and have a free tier on our hosted v
77.
by areichert 6y ago
Alex from Papercups here! Thanks for mentioning us :) Here's the repo [0], website [1], and demo [2] for anyone who wants to check us out! [0] https://github.com/papercups-io/papercups [1] https://paper
78.
by areichert 6y ago
Storytime [0] is a new screen-sharing product that we're adding on top of our core offering, which is an open source live chat tool [1]. Our long term goal is to provide an open source alternative to Intercom, but this is something tha
79.
Show HN: Storytime – open-source screen-sharing with live chat(storytime.papercups.io)
3 points by areichert 6y ago|1 comments
80.
by areichert 6y ago
We're working on a self-hosted alternative to Intercom if you'd like to check us out :) https://github.com/papercups-io/papercups
81.
by areichert 6y ago
Nice! Makes sense.
82.
by areichert 6y ago
> Before YC, I sat here at my desk. During YC I sat here at my desk. Now I still sit here at my desk. This is perhaps the hardest aspect of doing anything remotely, you don’t have any tangible memories of going to a place, shaking hands
83.
by areichert 6y ago
What are some common use cases for the voice functionality? Is it mostly for speech-to-text features, or doing calls through the browser?
84.
by areichert 6y ago
Thanks! Going to add the links here as well :) 1. http://www.paulgraham.com/say.html 2. http://www.paulgraham.com/identity.html 3. http://www.paulgraham.com/vb.html
85.
Ask HN: What are your top 3 PG essays?
4 points by areichert 6y ago|2 comments
86.
Turning a maybe into a yes after the YC interview(papercups.io)
5 points by areichert 6y ago|1 comments
87.
by areichert 6y ago
Hmm that's a pretty interesting way of thinking about it, I didn't even consider it from that angle. Might be a silly idea, but I wonder if more companies would benefit from doing something like this on a semi-regular basis, i.e.
88.
by areichert 6y ago
> “I’m worried that the severance package was too good” Yeah... I'm genuinely curious how many people actually quit over the "apolitical" stance, vs employees that were just unhappy with the job in general and took this co
89.
Ask HN: When should a startup hire their first developer?
1 points by areichert 6y ago|1 comments
90.
Anxiety and Metrics from Launch HN(papercups.io)
1 points by areichert 6y ago|0 comments

More ›