aculver

16 ms·

1. 31.▲
   by aculver 11y ago

   I'm surprised no one on here has mentioned Minecraft yet. One game that I was never able to get into before Oculus Rift was Minecraft. My kids have been begging me to play with them, but I really struggled to remain interested in the g
2. 32.▲
   by aculver 11y ago

   Hey, I used to run a SaaS product that solved the failed payment problem very specifically ( http://churnbuster.io ) and I'd recommend you extend that 2 week period out to something like 4 to 6 weeks. Some of our most success
3. 33.▲
   by aculver 11y ago

   Patrick, so many levels on which to thank you! I still remember the day I walked into Brian Smith's office in late 2010, at what would be my last corporate job, and he started talking to me about how we needed to start working on our o
4. 34.▲
   by aculver 11y ago

   Hey all, I'm the creator of Churn Buster. Over two years ago I was working on Stripe web hook emails for a client and spending way too much time tuning, tweaking, and maintaining them. Every little improvement was yielding even greater
5. 35.▲
   by aculver 11y ago

   Yeah, so I run http://churnbuster.io/ where we help a lot of companies with this exact issue. As a rule of thumb we would typically expect about 10% of initial charge attempts to fail for a B2B business, and it wouldn'
6. 36.▲
   by aculver 11y ago

   So, an interesting thing I observed while building a SaaS company was that you can actually get off the ground with a very simple solution, you'll just end up serving smaller customers with relatively simple needs (say $50-100/m
7. 37.▲
   by aculver 12y ago

   I haven't been able to listen all the way through yet, but what a great discussion for anyone who might be considering raising their first round, especially for folks who have already bootstrapped a product to a certain point. Jay, if
8. 38.▲
   Millions of Anthem Customers Targeted in Cyberattack(nytimes.com)

   2 points by aculver 12y ago|0 comments
9. 39.▲
   Stripe makes it easier for customers to deal with replacement credit cards(venturebeat.com)

   1 points by aculver 12y ago|0 comments
10. 40.▲
    by aculver 12y ago

    Sorry to be off-topic, but I was drawn to the story because of the McMaster reference and I bet some other Hamiltonians probably will be to. Would love to connect with any HN folks in Hamilton!
11. 41.▲
    by aculver 12y ago

    Garbage in, garbage out, eh? :-) Well then the robot needs to stop picking up clothes off the floor. ;-)
12. 42.▲
    by aculver 12y ago

    Please add "empty pants pockets" to that list of a complete laundry cycle. Otherwise the only thing PR2 is close to is ruining all my clothes. :-) Lip balm, pens, crayons, etc. And while we're at it, it also needs to treat an
13. 43.▲
    by aculver 12y ago

    Thoroughly enjoyable! The voice you're writing with here is really fun and easy to read. I hope that feedback makes it easier for you to keep writing more with confidence! Just as a heads up, on Roo's landing page there is one scr
14. 44.▲
    by aculver 12y ago

    NPR and public radio more generally in the U.S. is such a national treasure, and these guys were one of the brightest gems. I loved seeing their personalities and infectious laugh enshrined with a cameo in Pixar's Cars, which itself ca
15. 45.▲
    by aculver 12y ago

    Thanks as always, Patrick!
16. 46.▲
    by aculver 12y ago

    First let me say that there is no support like Stripe support. :-) I'm always greatly relieved when onboarding with a customer and they both use Stripe and Stripe subscriptions. But to your point, I may know something about Churn B
17. 47.▲
    by aculver 12y ago

    Hey. I'm the Andrew who runs the Churn Buster product mentioned by patio11. Very clever of you to think to email customers before their credit card expires. :-) We had the same idea and it was a feature in the original release of our p
18. 48.▲
    by aculver 12y ago

    We handle this exact problem for lots of SaaS products, start-ups, and other companies at http://churnbuster.io/ . After a few failed re-attempts over a few days, we begin a drip campaign of notifications where we email the
19. 49.▲
    by aculver 12y ago

    Congrats, Pete! You literally wrote the book on Stripe integrations and it's awesome seeing you embrace open source as a way of sharing your knowledge. I love how well thought through everything you've done is. I can't wait
20. 50.▲
    by aculver 12y ago

    Hey Amit! I run Churn Buster at http://churnbuster.io/ . We had a blog post hit #1 here recently, so it may have been us you were thinking about. We send emails and have a real human make phone calls to customers who have
21. 51.▲
    by aculver 12y ago

    I'm sure I'll write about this more later, but the earliest customers were friends and consulting clients who ran subscription services. They were onboard before it was even built.
22. 52.▲
    by aculver 12y ago

    Thanks for this feedback. I'll make a point to do something about it. :-)
23. 53.▲
    by aculver 12y ago

    Thanks for your kind words. :-)
24. 54.▲
    by aculver 12y ago

    So, just want to make sure it's clear to folks reading (because it's been a source of confusion for prospective customers in the past) that "card account updaters" and a service like Churn Buster are not mutually exclusi
25. 55.▲
    by aculver 12y ago

    Thanks! So, we've benefited a lot from word-of-mouth thus far. For example, we've received referrals from friends running Baremetrics ( http://baremetrics.io ), HookFeed ( http://hookfeed.io ), and FirstOfficer
26. 56.▲
    by aculver 12y ago

    Hey Jacques. Thanks for the kind words! Stripe does include us on their integrations page and have been great about reaching out to Stripe Connect service operators like myself and asking what they can do to better support us. (It's be
27. 57.▲
    by aculver 12y ago

    Thanks for the feedback and sorry about the missing pricing link on the homepage. Definitely overdue to revamp the navigation and put a pricing link right up top there. I'll definitely chew on that free plan idea a bit.
28. 58.▲
    by aculver 12y ago

    Hey all, this is me. :-) Really nice to have a "new" product on the front page of HN again. Happy to answer any questions you may have.
29. 59.▲
    Our First $37,800 in Annual Recurring Revenue(churnbuster.io)

    132 points by aculver 12y ago|45 comments
30. 60.▲
    by aculver 12y ago

    One trick I found really helped me curb thoughtless spending in the past was calculating the cost of purchases based not on the sticker price, but on the sticker price + whatever the compounded interest would be for the same amount of money