_ikfm

3 ms·

1. 1.▲
   by _ikfm 5y ago

   Yes, it's active now after almost 7 hours. Thank you! I plan to update everyone on what happened as soon as I get some sleep first. I've been up since 7 am and it's 2 am now. The incident started at 7 pm.
2. 2.▲
   by _ikfm 5y ago

   In this time and age I think it's inevitable. Think AWS instead of Twilio for example.
3. 3.▲
   by _ikfm 5y ago

   Even if we wanted to do this, this process can take days and sometimes even weeks.
4. 4.▲
   by _ikfm 5y ago

   I can open tickets with my existing account but they are not replying. Thank you! We are still here with the team trying to find someone who can help us.
5. 5.▲
   by _ikfm 5y ago

   Yeah, I guess so. I'll keep trying everything I can since our customers can't wait and are losing business because of the downtime. Thank you!
6. 6.▲
   by _ikfm 5y ago

   Yes. When I select the option for support they just play a message saying that I should open a ticket via email instead.
7. 7.▲
   Twilio blocked our account and with it hundreds of our customers [resolved]

   312 points by _ikfm 5y ago|156 comments