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From the Instagram TOS[1]: "5. We reserve the right to force forfeiture of any username for any reason." Not saying that this isn't terrible customer service b

From the Instagram TOS[1]: "5. We reserve the right to force forfeiture of any username for any reason." Not saying that this isn't terrible customer service by Instagram, and they definitely should have given better notice, but when you agree to these terms of service you accept that THEY OWN your username... You signed up for this; it shouldn't be a surprise that they actually have these terms for a reason. [1] https://help.instagram.com/478745558852511 https://help.instagram.com/478745558852511

_lce0 11y ago
TIL Github can terminate your account, for any reason, at any time .. GitHub, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other GitHub service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. GitHub reserves the right to refuse service to anyone for any reason at any time. https://help.github.com/articles/github-terms-of-service/#d-cancellation-and-termination https://help.github.com/articles/github-terms-of-service/#d-...
- driverdan 11y ago
  All companies have a termination clause to protect themselves.
- obstinate 11y ago
  If you find a TOS of a major website without a clause like this, let us know. That would be a true unicorn.
olefoo 11y ago
It's not "Customer Service" it's "User Experience". We are not Instagrams customers. We are the product that Instagram and Facebook sell to their actual customers, the advertisers.
MisterBastahrd 11y ago
I would imagine that the policy was put in place to eliminate trademark name squatting, and has probably been abused by someone internally at the company for whatever reason.
Dylan16807 11y ago
Sometimes forfeiture makes sense, so they use overbroad language that allows completely unfair processes because that's easier for them. The term exists for a good reason, but the reason it's done in such a biased way because the user has no negotiation power.
rawTruthHurts 11y ago
Besides completely agreeing with that, I wonder how much can you complain about a service not tied to fees or contracts. The same goes for github, gmail, etc... everybody assumes them for granted.

_lce0 11y ago

TIL Github can terminate your account, for any reason, at any time .. GitHub, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other GitHub service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. GitHub reserves the right to refuse service to anyone for any reason at any time. https://help.github.com/articles/github-terms-of-service/#d-cancellation-and-termination https://help.github.com/articles/github-terms-of-service/#d-...

driverdan 11y ago
All companies have a termination clause to protect themselves.
obstinate 11y ago
If you find a TOS of a major website without a clause like this, let us know. That would be a true unicorn.

olefoo 11y ago

It's not "Customer Service" it's "User Experience". We are not Instagrams customers. We are the product that Instagram and Facebook sell to their actual customers, the advertisers.

MisterBastahrd 11y ago

I would imagine that the policy was put in place to eliminate trademark name squatting, and has probably been abused by someone internally at the company for whatever reason.

Dylan16807 11y ago

Sometimes forfeiture makes sense, so they use overbroad language that allows completely unfair processes because that's easier for them. The term exists for a good reason, but the reason it's done in such a biased way because the user has no negotiation power.

rawTruthHurts 11y ago

Besides completely agreeing with that, I wonder how much can you complain about a service not tied to fees or contracts. The same goes for github, gmail, etc... everybody assumes them for granted.