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This is why JetBlue won best customer service in 2014 and it doesn't seem like they really have serious competition; they actually make an attempt to make custo

This is why JetBlue won best customer service in 2014 and it doesn't seem like they really have serious competition; they actually make an attempt to make customers happy. I book JetBlue every single time I can (even when it's more) because I can actually use WiFi without spending more than my (already expensive) ticket cost, and I get more than a single miniature water bottle.

ubernostrum 11y ago
Except JetBlue is switching to low-cost-carrier style fare tiers, charging for checked luggage and other ancillaries, etc., largely at the behest of their shareholders who feel that being indistinguishable from the other budget airlines would be more profitable.
- jrockway 11y ago
  They're not quite the same as other LCCs, they do have "mint" service on transcons which is quite competitively priced. I stick to the legacy carriers because I tend to buy fares without all the usual bullshit included, and because I like the mileage program. (You can't redeem JetBlue miles for a first-class ticket to Hong Kong.)
reagency 11y ago
You'll pay extra for Jet Blue, to avoid paying $10 for WiFi??
- dopeboy 11y ago
  On a recent American Airlines flight, a 30 minute pass cost me $10. On a not so recent AA flight, an all day pass cost me $35. Depending on the cost differential in a JB ticket, it might be worth it. Sidenote - the prices on their pricing page [0] are significantly different than what I paid which makes me think the airlines are getting a significant enough cut to keep the status quo. [0] - http://www.gogoair.com/gogo/listAllProducts.do http://www.gogoair.com/gogo/listAllProducts.do
- tw04 11y ago
  The $10 for wifi nets you something akin to 28.8K modem speeds. So yes, I'd gladly pay more for a ticket that provided something approaching usable speeds. When google.com takes 45 seconds to load, the connection is basically useless.
  - jmspring 11y ago
    Paid for inflight wifi on United earlier this year (FRA to SFO) streamed one way video all hands just fine. Gogo wifi on Alaska between SJC and SEA, service is quite variable.
  - frozenport 11y ago
    Its worse! The high latency makes it hard to use ssh.
  - mcescalante 11y ago
    Yes. this. I also have no interest in supporting the business if their principals are as described in this article - basically saying "whatever, we know we can still make money, let's charge as much as we can." Plus, like I said in my original comment, JetBlue seriously lets you snack for free waay better than any other airline I've flown (all major ones).

ubernostrum 11y ago

Except JetBlue is switching to low-cost-carrier style fare tiers, charging for checked luggage and other ancillaries, etc., largely at the behest of their shareholders who feel that being indistinguishable from the other budget airlines would be more profitable.

jrockway 11y ago
They're not quite the same as other LCCs, they do have "mint" service on transcons which is quite competitively priced. I stick to the legacy carriers because I tend to buy fares without all the usual bullshit included, and because I like the mileage program. (You can't redeem JetBlue miles for a first-class ticket to Hong Kong.)

reagency 11y ago

You'll pay extra for Jet Blue, to avoid paying $10 for WiFi??

dopeboy 11y ago
On a recent American Airlines flight, a 30 minute pass cost me $10. On a not so recent AA flight, an all day pass cost me $35. Depending on the cost differential in a JB ticket, it might be worth it. Sidenote - the prices on their pricing page [0] are significantly different than what I paid which makes me think the airlines are getting a significant enough cut to keep the status quo. [0] - http://www.gogoair.com/gogo/listAllProducts.do http://www.gogoair.com/gogo/listAllProducts.do
tw04 11y ago
The $10 for wifi nets you something akin to 28.8K modem speeds. So yes, I'd gladly pay more for a ticket that provided something approaching usable speeds. When google.com takes 45 seconds to load, the connection is basically useless.
- jmspring 11y ago
  Paid for inflight wifi on United earlier this year (FRA to SFO) streamed one way video all hands just fine. Gogo wifi on Alaska between SJC and SEA, service is quite variable.
- frozenport 11y ago
  Its worse! The high latency makes it hard to use ssh.
- mcescalante 11y ago
  Yes. this. I also have no interest in supporting the business if their principals are as described in this article - basically saying "whatever, we know we can still make money, let's charge as much as we can." Plus, like I said in my original comment, JetBlue seriously lets you snack for free waay better than any other airline I've flown (all major ones).