5 ms·

Not to disparage the hard work of the techies there, but as a de facto monopoly, Ticketmaster can probably survive technical debt better than most.

by KingMob 11y ago

astrodust 11y ago
They could just add yet another surcharge to cover it and what can we do? Basically nothing.
- joezydeco 11y ago
  "Server operation fee....$15.00"
  - chiph 11y ago
    "Server Delivery fee: $11.25" Yeah, I'm beating on them. But I worked at a Ticketmaster outlet in college, and the convenience fee was only $2. That paid for the special ticket printing machine, the leased line to their network, and the blank ticket stock & ink rolls. These days, they don't have those costs as the customers are the ones supplying the hardware, internet connection, and doing the printing. So there's no reason for the high fees. Story time: Our best customers? Grateful Dead fans. They were happy to sit anywhere. Worst customers? Sports fans. "Can you show me that other seat? Can I see better from there?" "I'm sorry, that seat was sold to someone else."
    - smackfu 11y ago
      >These days, they don't have those costs as the customers are the ones supplying the hardware, internet connection, and doing the printing. So there's no reason for the high fees. Unless you buy tickets online, as the vast majority of people do.
      - chiph 11y ago
        I think you misunderstand. The customers (people buying tickets) are using their own computers, their own internet connection, and their own printers (with that oh-so-cheap ink) to buy and print their event tickets these days. So Ticketmaster is no longer supplying all that specialized equipment to the stores and no longer has those costs.
        kbenson 11y ago
        For some venues and ticket types, you can just let them scan the PDF on your phone. For a subset of those, there's an actual mobile ticket type where the only way to get in is to show the ticket from the TicketMaster/LiveNation app, and there is no PDF.
        smackfu 11y ago
        Ah I see. I'd still argue that the cost of supporting online purchasing more than makes up for the cost of printing paper tickets.

Not to disparage the hard work of the techies there, but as a de facto monopoly, Ticketmaster can probably survive technical debt better than most.

by KingMob 11y ago

Not to disparage the hard work of the techies there, but as a de facto monopoly, Ticketmaster can probably survive technical debt better than most.

astrodust 11y ago

They could just add yet another surcharge to cover it and what can we do? Basically nothing.

joezydeco 11y ago
"Server operation fee....$15.00"
- chiph 11y ago
  "Server Delivery fee: $11.25" Yeah, I'm beating on them. But I worked at a Ticketmaster outlet in college, and the convenience fee was only $2. That paid for the special ticket printing machine, the leased line to their network, and the blank ticket stock & ink rolls. These days, they don't have those costs as the customers are the ones supplying the hardware, internet connection, and doing the printing. So there's no reason for the high fees. Story time: Our best customers? Grateful Dead fans. They were happy to sit anywhere. Worst customers? Sports fans. "Can you show me that other seat? Can I see better from there?" "I'm sorry, that seat was sold to someone else."
  - smackfu 11y ago
    >These days, they don't have those costs as the customers are the ones supplying the hardware, internet connection, and doing the printing. So there's no reason for the high fees. Unless you buy tickets online, as the vast majority of people do.
    - chiph 11y ago
      I think you misunderstand. The customers (people buying tickets) are using their own computers, their own internet connection, and their own printers (with that oh-so-cheap ink) to buy and print their event tickets these days. So Ticketmaster is no longer supplying all that specialized equipment to the stores and no longer has those costs.
      - kbenson 11y ago
        For some venues and ticket types, you can just let them scan the PDF on your phone. For a subset of those, there's an actual mobile ticket type where the only way to get in is to show the ticket from the TicketMaster/LiveNation app, and there is no PDF.
      - smackfu 11y ago
        Ah I see. I'd still argue that the cost of supporting online purchasing more than makes up for the cost of printing paper tickets.