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The ADP front-end isn't the product. front-end is basically an admin screen, the product is the payroll actually hitting your employees bank, and its all the cu
by apalmer 11y ago
The ADP front-end isn't the product. front-end is basically an admin screen, the product is the payroll actually hitting your employees bank, and its all the customer service involved if things go wrong before hitting your employees bank account.
This is why people pay them, there user interfaces are bad. However it is bad interfaces over reliable services... there competition in this case offers great interfaces over other peoples services.
- eli 11y agoPut another way: the people filling out time cards and getting paid aren't the customer.
- matwood 11y agoYep. Payroll is also hard in the backend. The rules differ by state and by country. I've only written very basic payroll systems and it was a PITA. The UI was the least important thing when it came to paying people properly.