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For future reference; being a dick to the guy in support trying to help you doesn't really do much to help the situation. It typically only results in you gett

• codexon 12y ago
  But you have to realize that at Google, that person is your only point of contact. Making your displeasure known to at least 1 person who works there gets your message across better than sucking it up and letting them think it isn't really such a big deal.
  • icebraining 12y ago
    That's only if the support rep has any way of passing the information that the client was displeased up the chain. I find that unlikely.
    • codexon 12y ago
      Unlikely is better than nothing, that's my point.
• byuu 12y ago
  Of course it does no good at all to get mad at the rep. But I think it's pretty reasonable that someone's going to be upset after receiving a no-notice suspension e-mail after spending a million dollars with a company. It's pocket change to Google, sure, but that's a lifetime's income for a lot of us. Speaking as someone who worked in AOL's billing department in 2000-2002, I can say that we all know very well not to take this stuff personally. It's just what the job is, and it's not for the feint of heart. I'd love it if everyone were nicer too, but I can easily put myself in their shoes in cases like this. Now the people that were 100x ruder to me on a personal level over a $20 charge on their dialup account that was (often) their own fault? Not quite as much sympathy there :P