7 ms·

One user experiences data corruption. Discovers that only one piece of data from entire store was not saved to cloud. Is nevertheless able to recover the corr

• scribu 12y ago
  > claim that the service is irredeemably flawed and should not be used. The author doesn't suggest that it shouldn't be used at all, just not for critical data.
  • ajarmst 12y ago
    Actually, "important data". Claiming that a data storage service shouldn't be used for important data is claiming that it shouldn't be used.
    • kstrauser 12y ago
      If we're going down that road, "any data". If it wasn't at least a little bit important, you wouldn't have written it down in the first place.
    • scribu 12y ago
      Fair enough. So you're saying that it's acceptable for a data storage service, which is used for storing important data, to occasionally (and silently) not sync some of that data?
      • ajarmst 12y ago
        (1) It's not silent. The entire event was prompted by a crash and apparent shutdown corruption. (2) It's not "occasional". It's one exceptional event reported by one user.
    • pbhjpbhj 12y ago
      >Claiming that a data storage service shouldn't be used for important data is claiming that it shouldn't be used. // Really it's just saying "we disclaim liability for any losses using this service". Which free web services offer SLAs? Or, which product in this field is guaranteeing data integrity and retention.
• bndr 12y ago
  The question is, why wasn't this one piece of data saved to the cloud. It seems to me that this is a critical bug. How can I be sure, that all of MY notes in Evernote are being synced correctly? I also use only the mac app, never checked the web interface.
  • shaan7 12y ago
    um, its simple. check the web interface ;)
    • bndr 12y ago
      Yeah, no.. I'd rather use a service where I don't need to double-check if my data is synced or not..
      • uptown 12y ago
        "How can I be sure, that all of MY notes in Evernote are being synced correctly?" "I'd rather use a service where I don't need to double-check if my data is synced or not" Which is it? Do you care, or don't you? Your best bet is to distribute the syncing/backup. Use the primary service for syncing, and an alternate service to backup the data the applications utilize. CrashPlan fulfills the second part of that for me.
      • cpach 12y ago
        Sure. But all software has bugs.
      • vinceguidry 12y ago
        Your only real solution here is to not rely on one service or one company's engineering. Had I been in OP's position, I'd have an rsync script set up on a server somewhere copying the important note somewhere else daily. Perhaps to a dedicated space on my personal machine, where I edit it. The script would perhaps send me an email or notification whenever it runs so I don't have to check it manually. In practice I don't have single points of lifestyle failure. I learned my lesson after I locked myself out of my Gmail account out of stupidity. I was able to regain access through a nifty little trick, the account I'd set up to recover it from I'd stopped using a long time ago, but I was able to re-register it for the sole purpose of recovering my Gmail. Now I use LastPass but I have my Gmail password memorized. If I lose access to LastPass it's not the end of the world, I can still reset all my passwords. You want rock-solid reliability without having to engineer it yourself? You're dreaming. The only service tailor-made for your needs is the one you build.
• Mahn 12y ago
  That's how internet works. One bug that happens once in a million cases and suddenly the service is no longer reliable and cannot be trusted.
• gmu3 12y ago
  He's willing to pay someone $5/month too when I think he doesn't even pay for Evernote. If he did his ticket would have been picked up in 24 hours and they would have suggested he check note history.
  • dserodio 12y ago
    If you've read the article, you would have noticed that he mentions he's a paid user when he contacts support.