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Try calling again. It sounds like you talked to only 1 or 2 people; sometimes it takes a few tries with call centers to get to someone who will listen to you. I

Try calling again. It sounds like you talked to only 1 or 2 people; sometimes it takes a few tries with call centers to get to someone who will listen to you. It's totally annoying, but in the end maybe the person you talked to was distracted and was just having a bad day. It was wrong of them to not listen to you, but if it's a chronic problem with that person, some sort of automated satisfaction survey should eventually pick that up.

MBCook 12y ago
And this is why I closed my ING Direct account very shortly after they were bought by Capital One. On the other hand when I called USAA with a question about Apple Pay, within about five minutes I was talking to a specially trained Apple Pay expert that they had on hand.