I recently had a horrible experience getting a home mortgage, and when invited to leave feedback I did so - politely, but sparing no feelings. In response, I r

I recently had a horrible experience getting a home mortgage, and when invited to leave feedback I did so - politely, but sparing no feelings. In response, I received a form-letter generic apology with a stamped signature. The numeric code at the very bottom of the letter (and the fact that it didn't address any specific issue I'd raised) gave it away, though I had to squint to determine that the signature wasn't legit. I don't know which bothers me more: the fact that they didn't actually care enough to write a genuine response, or that the get enough disgruntled customers that they have a standard apology letter ready to go.