"I bitched the lady out because thats not answer you give to a customer that just dropped $3000" Was it her fault? Did she make the policy? You can be certain

"I bitched the lady out because thats not answer you give to a customer that just dropped $3000" Was it her fault? Did she make the policy? You can be certain that she wasn't able to get it magically shipped, you'd be surprised at how little authority people int hat position actually have (for the most part they get to follow scripts, and that's basically it.) If your stuff arrived on time, it would have anyway. That means you abused some poor woman with no more control than you had and likely ruined her day - but hey, I'm sure it made you feel better and much more in control. " I fucking hate all customer supports, even the good ones." THe best part is that this guarantees you likely never have a good customer support experience. And you'll continue to blame it on everyone else.