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This makes me think about every time I call tech support and end up bitching them out. Usually the first thing any customer support does is get all of your pers

This makes me think about every time I call tech support and end up bitching them out. Usually the first thing any customer support does is get all of your personal info like address and stuff. So in essence, by the time they have pissed me off and I have told them they live a worthless existence where toilet paper has more of a use than they do,and that they are friggin idiots, they are sitting there google mapping my house and plotting revenge. Thankfully, phone rage seems to subsist quickly. But I have said some stuff to customer support and then thought twice about how much information that person knows about me when in essence I know nothing about them.

pavel_lishin 12y ago
Have you considered, you know, not treating customer support staff like scum?
- rickdale 12y ago
  Lol, I wish I could, but I guess when it comes to customer support, having had comcast in the past, I prejudge the situation based on my previous dealings with customer support. My latest customer support story is from Friday. I had purchased $3000 worth of equipment from Best Buy and it was going to take a week to get there. I ordered it on a Saturday and then called the following friday to see what the status was and if I could plan to pick it up the next day, since best buy is 1+hr drive for me, I wanted to plan ahead. Customer support told me that for sure the equipment wouldn't be there by the next day because it hadn't even shipped yet. And additionally they couldn't tell me when it would ship or cancel my order. I didn't inquire about canceling either, this was just what they said. I bitched the lady out because thats not answer you give to a customer that just dropped $3000 + my other purchased which are 1000's as well. . . 15 minutes later I get an email telling me my stuff is shipped. 2 hours later I get an email saying my stuff is at the store. Maybe I shouldn't have said anything, but maybe I ended up getting my stuff on time because I did. I'll go with the latter. I fucking hate all customer supports, even the good ones.
  - ejk314 12y ago
    "I pay a lot of money so I get to treat people like dirt." You sure sound like a wonderful person. That support lady has no control over their system's functionality or their policy and you know it.
    - skj 12y ago
      While I agree that one shouldn't abuse these people, the corporations deliberately set it up so that they're the only agents that can be communicated with. There is literally no one else who will bother listening to you, and the only ones who will listen are the ones that have no responsibility or power. I think people who treat others like dirt are jerks, but the true blame lies at the feet of those who set up the system.
      - rickdale 12y ago
        This! I dont feel like I spend a lot of money so I can treat you like shit. I feel like I spend a lot of money so you can at least be able to get me a tracking number. You people that feel like you can't have an opinion once you have spent your money must be working for corporate america. If they are going to wine and dine you before you purchase it, they can at least be kind to your face post purchase, especially if the item is not there but your money is gone. Funny how not too long ago the top story all day was the aol/tech crunch guy's audio from comcast support. I consider that to be bitching out customer support for what its worth, thats as aggressive as I get as well. But I'll take the downvotes from the hypocrites that apparently treat customer support agents like kittens.
  - GrinningFool 12y ago
    "I bitched the lady out because thats not answer you give to a customer that just dropped $3000" Was it her fault? Did she make the policy? You can be certain that she wasn't able to get it magically shipped, you'd be surprised at how little authority people int hat position actually have (for the most part they get to follow scripts, and that's basically it.) If your stuff arrived on time, it would have anyway. That means you abused some poor woman with no more control than you had and likely ruined her day - but hey, I'm sure it made you feel better and much more in control. " I fucking hate all customer supports, even the good ones." THe best part is that this guarantees you likely never have a good customer support experience. And you'll continue to blame it on everyone else.
earless1 12y ago
I'm not an expert, but maybe you should stop being an asshole to people. Then maybe you wouldn't have to worry about strangers plotting revenge.
- rickdale 12y ago
  you're right, you are not an expert.

pavel_lishin 12y ago

Have you considered, you know, not treating customer support staff like scum?

rickdale 12y ago
Lol, I wish I could, but I guess when it comes to customer support, having had comcast in the past, I prejudge the situation based on my previous dealings with customer support. My latest customer support story is from Friday. I had purchased $3000 worth of equipment from Best Buy and it was going to take a week to get there. I ordered it on a Saturday and then called the following friday to see what the status was and if I could plan to pick it up the next day, since best buy is 1+hr drive for me, I wanted to plan ahead. Customer support told me that for sure the equipment wouldn't be there by the next day because it hadn't even shipped yet. And additionally they couldn't tell me when it would ship or cancel my order. I didn't inquire about canceling either, this was just what they said. I bitched the lady out because thats not answer you give to a customer that just dropped $3000 + my other purchased which are 1000's as well. . . 15 minutes later I get an email telling me my stuff is shipped. 2 hours later I get an email saying my stuff is at the store. Maybe I shouldn't have said anything, but maybe I ended up getting my stuff on time because I did. I'll go with the latter. I fucking hate all customer supports, even the good ones.
- ejk314 12y ago
  "I pay a lot of money so I get to treat people like dirt." You sure sound like a wonderful person. That support lady has no control over their system's functionality or their policy and you know it.
  - skj 12y ago
    While I agree that one shouldn't abuse these people, the corporations deliberately set it up so that they're the only agents that can be communicated with. There is literally no one else who will bother listening to you, and the only ones who will listen are the ones that have no responsibility or power. I think people who treat others like dirt are jerks, but the true blame lies at the feet of those who set up the system.
    - rickdale 12y ago
      This! I dont feel like I spend a lot of money so I can treat you like shit. I feel like I spend a lot of money so you can at least be able to get me a tracking number. You people that feel like you can't have an opinion once you have spent your money must be working for corporate america. If they are going to wine and dine you before you purchase it, they can at least be kind to your face post purchase, especially if the item is not there but your money is gone. Funny how not too long ago the top story all day was the aol/tech crunch guy's audio from comcast support. I consider that to be bitching out customer support for what its worth, thats as aggressive as I get as well. But I'll take the downvotes from the hypocrites that apparently treat customer support agents like kittens.
- GrinningFool 12y ago
  "I bitched the lady out because thats not answer you give to a customer that just dropped $3000" Was it her fault? Did she make the policy? You can be certain that she wasn't able to get it magically shipped, you'd be surprised at how little authority people int hat position actually have (for the most part they get to follow scripts, and that's basically it.) If your stuff arrived on time, it would have anyway. That means you abused some poor woman with no more control than you had and likely ruined her day - but hey, I'm sure it made you feel better and much more in control. " I fucking hate all customer supports, even the good ones." THe best part is that this guarantees you likely never have a good customer support experience. And you'll continue to blame it on everyone else.

earless1 12y ago

I'm not an expert, but maybe you should stop being an asshole to people. Then maybe you wouldn't have to worry about strangers plotting revenge.

rickdale 12y ago
you're right, you are not an expert.