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Depending on how you mean generational - if the implication is that younger generations won't be susceptable to this, then I disagree. If instead you mean that

Depending on how you mean generational - if the implication is that younger generations won't be susceptable to this, then I disagree. If instead you mean that it's generational in terms of software generations and the systems we first learn to use - with that, I definitely agree. For your wife, in ten or twenty years that all-touch cloud-based system will be as the Filemaker system is for the 65 year old doc, when the next generation of latest and greatest comes around. It's not about the abilities of the technology, IMO, but about people's resistance to change for the sake of change. If what they have works well for them, there is very little impetus to accept change, particularly when technology is not their actual business.

eloisant 12y ago
Except that with a cloud-based product, she won't have a choice. She'll wake up a morning and the product will be different, she'll have to accept it. Just like all the changes in gmail are not welcome by everyone, but you can't just choose to stick with the 2004 version. Or, maybe, she'll get an email saying "we're sorry but we'll shut down the service, the company is closing". Or "we're glad to announce we're acquired by our competitor, see how you account will be migrated."
- thaumaturgy 12y ago
  YES! I think the generational aspect of it is more that the older practitioners have been burned more by the new-fangled thing, and what's most important to them is a system they can trust. There is a finite number of times that a small business owner can say the words, "I'm sorry, I can't schedule your appointment right now because our system is down" before never saying that again becomes their number one software-related concern.