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And they paid cancellation fees.

by samolang 13y ago

enjo 13y ago
What is Gett's cancellation policy?
ryguytilidie 13y ago
...after what they were doing was exposed.
- pc86 13y ago
  No, they paid cancellation fees because you get charged when you cancel. This wasn't "Oh, sorry, here's $10."
  - encoderer 13y ago
    It's not automatic. I've had to legitimately cancel before and have never been charged a fee.
    - pc86 13y ago
      Have you cancelled on the day of or within just a few hours of the scheduled pickup time?
      - jaredsohn 13y ago
        These rideshare apps usually have you schedule for ASAP rather than for some future time, so chances are if you cancel it would be much sooner. Not sure about this company, but for Uber the cancellation fee should only happen if you cancel after five minutes of scheduling a ride. I've seen Lyft and other rideshare companies have similar policies. http://support.uber.com/entries/22326831-Ride-Cancellations http://support.uber.com/entries/22326831-Ride-Cancellations
  - ryguytilidie 13y ago
    The fact that it said "they ultimately paid the fees...some of which are still pending" made me feel like these weren't immediate, automatic charges.
techreporter 13y ago
They claim they paid cancellation fees. Gett claims the charges are pending. At this point it would be stupid of them to not let those charges through though.
- sitkack 13y ago
  If Uber wasn't a douche, they would have just booked rides in the cars and personally talked to the drivers. Absolutely no harm in that. What they did shows an utter lack of tact.
  - mgulaid 13y ago
    good point.. lack of class
epipsychidion 13y ago
If drivers keep getting requests cancelled, they will be less prompt and enthusiastic about actual ones. The cancellation fee is calculated on the assumption that frequent orders will not be deliberately placed to be subsequently cancelled.
- samolang 13y ago
  I agree that they may have violated the spirit of the contract. But the contract specifically handles the case of cancelling an order (including some restitution), so I would hardly consider it fraud.
  - epipsychidion 13y ago
    Running into the path of a moving car isn't fraud? End result is the same for when it's an accident.
    - samolang 13y ago
      Running into the path of a moving car is only fraud if you claim the driver is at fault. If you admit responsibility and pay for any damages then it is not fraud.

And they paid cancellation fees.

enjo 13y ago

What is Gett's cancellation policy?

ryguytilidie 13y ago

...after what they were doing was exposed.

pc86 13y ago
No, they paid cancellation fees because you get charged when you cancel. This wasn't "Oh, sorry, here's $10."
- encoderer 13y ago
  It's not automatic. I've had to legitimately cancel before and have never been charged a fee.
  - pc86 13y ago
    Have you cancelled on the day of or within just a few hours of the scheduled pickup time?
    - jaredsohn 13y ago
      These rideshare apps usually have you schedule for ASAP rather than for some future time, so chances are if you cancel it would be much sooner. Not sure about this company, but for Uber the cancellation fee should only happen if you cancel after five minutes of scheduling a ride. I've seen Lyft and other rideshare companies have similar policies. http://support.uber.com/entries/22326831-Ride-Cancellations http://support.uber.com/entries/22326831-Ride-Cancellations
- ryguytilidie 13y ago
  The fact that it said "they ultimately paid the fees...some of which are still pending" made me feel like these weren't immediate, automatic charges.

techreporter 13y ago

They claim they paid cancellation fees. Gett claims the charges are pending. At this point it would be stupid of them to not let those charges through though.

sitkack 13y ago
If Uber wasn't a douche, they would have just booked rides in the cars and personally talked to the drivers. Absolutely no harm in that. What they did shows an utter lack of tact.
- mgulaid 13y ago
  good point.. lack of class

epipsychidion 13y ago

If drivers keep getting requests cancelled, they will be less prompt and enthusiastic about actual ones. The cancellation fee is calculated on the assumption that frequent orders will not be deliberately placed to be subsequently cancelled.

samolang 13y ago
I agree that they may have violated the spirit of the contract. But the contract specifically handles the case of cancelling an order (including some restitution), so I would hardly consider it fraud.
- epipsychidion 13y ago
  Running into the path of a moving car isn't fraud? End result is the same for when it's an accident.
  - samolang 13y ago
    Running into the path of a moving car is only fraud if you claim the driver is at fault. If you admit responsibility and pay for any damages then it is not fraud.