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"Last year, I had four fraudulent transactions appear on my card. I am a very cautious user - Linux on the desktop, seperate user and browser profile for e-shop
by larrys 13y ago
"Last year, I had four fraudulent transactions appear on my card. I am a very cautious user - Linux on the desktop, seperate user and browser profile for e-shopping etc. This was the first time it happened in over 15 years of extensive online card-use."
As a merchant who frequently gets bogus credit card order over the net I will confirm that nobody seems to particularly care about being notified that we feel it's highly probably that a credit card has been stolen. In other words there isn't a system in place even where a merchant who notices they have a stolen card being used can say "hey you should freeze this card or at least look into it".
- apaprocki 13y agoIt probably differs from issuer to issuer. In my experience Amex is very on top of it and they have always flagged every transaction I have not made myself, immediately sending push notification and SMS where I can ack/nak an automated transaction prompt. If I nak it they freeze the card and overnight a new one. I suppose they don't really care about handling it manually because that would be prohibitively expensive and they prefer to act on the patterns in an automated way. Would be interesting to see aggregate stats by card issuer of how good they are at detecting it.
- matwood 13y agoAmex really is awesome about this. I was traveling not long ago and called them so they could put a travel flag on. I got to an automated response that their systems were smart enough to know if I was traveling and I no longer needed to call prior. IME, Amex is much better at flagging than the Mastercard I have.