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I realize the knee-jerk reaction is to assume it's a ploy by Apple to ignore customer complaints as long as possible, but it's more likely that just don't want
by vor_ 13y ago
I realize the knee-jerk reaction is to assume it's a ploy by Apple to ignore customer complaints as long as possible, but it's more likely that just don't want their message boards to become a caustic cesspool of trollish complaining, like most company forums.
- general_failure 13y agoHeh, What an overreaction/over the board inference. Caustic cesspool? Nobody from apple has even bothered replying. Yet they are busy deleting stuff. This has nothing to do with quality of their message boards.
- waylonrobert 13y agoTo my knowledge, Apple has never replied officially to any post on their company fora. It appears as though it is intended for Apple customers to communicate with others in the "community" - probably why they use that term in their fora. That aside, I've never understood their post policing strategy. Obviously someone at Apple has moderation duties.
- jamesbritt 13y ago... but it's more likely that just don't want their message boards to become a cesspool of trollish complaining about everything, like most company forums. Do you think Lessig's deleted comment represented trollish complaining? How about the other comments highlighted by Lessig? Were they the ingredients of a "caustic cesspoool"? You conjecture might seem more likely if the deleted comments were, in fact, trollish complaints, but they were not. There seems to be a knee-jerk reaction here but not from the people criticizing Apple.
- gilgoomesh 13y ago> Do you think Lessig's deleted comment represented trollish complaining? Yes. While the user probably has a real complaint, instead of voicing their problem and making a reasonable complaint, the comment resorts to long-winded, over-the-top, trollish melodrama. Let's look at it: "enter a Brave New World where huge monolithic companies such as yourself[...]" "your untested 7.0ios system" "you have become the Goliath of the tech industry" "I will be the first one inline if someone with some money or some lawyer who had this happen to them to be a part of a civil action lawsuit against you" And more similar threats and accusations. The user is literally making false assertions of iOS 7 being untested, attempting to smear Apple as a science fiction villainous corporation and threatening legal action. It would be fair to consider the whole comment trolling and Lessig drawing attention to it seems like little more than click bait aimed at people that already want to tar and feather Apple – it certainly has nothing to do with the actual WiFi support issues at hand (remember: this was posted to a support forum and they didn't delete the whole thread on the topic, just this comment). I have great respect for Lawrence Lessig but I think he's fanning flame wars here.
- jamesbritt 13y agoenter a Brave New World where huge monolithic companies such as yourself When did Lessig ever post that on the Apple forum? Lessig's deleted post is detailed here: http://lessig.tumblr.com/post/65338904338/wow-or-from-the-when-apple-became-the-borg-department http://lessig.tumblr.com/post/65338904338/wow-or-from-the-wh...
- Steko 13y agoGrandparent is talking about the post linked to by Lessig in this thread's linked article. Others are variously talking about that and/or the actual post(s) by Lessig you've linked to directly here.
- jamesbritt 13y agoSeems many people are focused on the one post that mentions law suits and using that to justify post deletion. But there are several other quite resonible posts that have been deleted as well.