Yeah, I know there's more going on. I still think it's important to reiterate as much as possible why a service was shut off, both for a customer understanding

Yeah, I know there's more going on. I still think it's important to reiterate as much as possible why a service was shut off, both for a customer understanding viewpoint, AND from a "cover your ass" viewpoint. It can't hurt to say "As stated in the past email, your server was shut off due to YYYYY", rather than just "Game over, man. Stop emailing us." equivalents.