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Really? So if a customer was paying you $5 a month to run a VPS, you wouldn't shut it down if say... it was hosting child porn? Or if it was sending so many spa
by ZoFreX 13y ago
Really? So if a customer was paying you $5 a month to run a VPS, you wouldn't shut it down if say... it was hosting child porn? Or if it was sending so many spam emails you were at risk of having all your other customers' servers impacted?
And if you did have some automated system and various criteria for detecting likely abuses, if someone got shut down under those terms, would you tell them exactly where the line was? Or would you keep your detection methods to yourself?
- scott_karana 13y agoI would shut it off with explanation. "Your site has been turned off due to hosting child porn, in contravention of local/international law XXXXXX, per complaint YYYYYY". Then they can at least dialogue. Worst case scenario: the VPS is shut off automatically, I get a semi-urgent notice, and I reply to the customer with further details as soon as possible. And they would get a message letting them as much.
- jasonlotito 13y agoKeep in mind that apparently the OP does know why he was shut off. From another comment here: http://i.imgur.com/1pxIxiN.png http://i.imgur.com/1pxIxiN.png Just because the blog post doesn't say why doesn't mean he doesn't know why. Only that he's selectively sharing the information.
- scott_karana 13y agoYeah, I know there's more going on. I still think it's important to reiterate as much as possible why a service was shut off, both for a customer understanding viewpoint, AND from a "cover your ass" viewpoint. It can't hurt to say "As stated in the past email, your server was shut off due to YYYYY", rather than just "Game over, man. Stop emailing us." equivalents.