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This doesn't actually tell me to not use Digital Ocean. All it tells me is that the author is trying to make an emotional appeal to other people, without giving

by dkuntz2 13y ago

This doesn't actually tell me to not use Digital Ocean. All it tells me is that the author is trying to make an emotional appeal to other people, without giving any information other than Digital Ocean locked his account, citing violation of their TOS. While I can't say that they're TOS violation claim is bogus, I also can't say it's not bogus, because the author didn't publish (or, apparently, ask) for that information. Great, you've got a large number of users, and you used Digital Ocean to host your backend. Why are they saying you're in violation of the TOS? Ask the follow up, figure out why they're not pleased with you, and don't try to appeal to emotion when you have no substantiating information. As a side note, I have no horse in this race. I don't use Digital Ocean, and I have no affiliation with them. I just don't see the author's claim as being 100% put together and honest.

sdogruyol 13y ago
Hey thanks for the comment. To let you know the account has 2 droplets which serves 2 mobile apps and does crawling 20-30 sites hourly. That's it actually and also the Dropbox script that i mention.
scott_karana 13y ago
As far as I'm concerned, it is never acceptable to simply shut off service with no explanation. What if a site was compromised? What if an employee typoed the IP of an abuser? What if, what if? Their "fullstop" replies are not professional.
- ZoFreX 13y ago
  Really? So if a customer was paying you $5 a month to run a VPS, you wouldn't shut it down if say... it was hosting child porn? Or if it was sending so many spam emails you were at risk of having all your other customers' servers impacted? And if you did have some automated system and various criteria for detecting likely abuses, if someone got shut down under those terms, would you tell them exactly where the line was? Or would you keep your detection methods to yourself?
  - scott_karana 13y ago
    I would shut it off with explanation. "Your site has been turned off due to hosting child porn, in contravention of local/international law XXXXXX, per complaint YYYYYY". Then they can at least dialogue. Worst case scenario: the VPS is shut off automatically, I get a semi-urgent notice, and I reply to the customer with further details as soon as possible. And they would get a message letting them as much.
    - jasonlotito 13y ago
      Keep in mind that apparently the OP does know why he was shut off. From another comment here: http://i.imgur.com/1pxIxiN.png http://i.imgur.com/1pxIxiN.png Just because the blog post doesn't say why doesn't mean he doesn't know why. Only that he's selectively sharing the information.
      - scott_karana 13y ago
        Yeah, I know there's more going on. I still think it's important to reiterate as much as possible why a service was shut off, both for a customer understanding viewpoint, AND from a "cover your ass" viewpoint. It can't hurt to say "As stated in the past email, your server was shut off due to YYYYY", rather than just "Game over, man. Stop emailing us." equivalents.

by dkuntz2 13y ago

sdogruyol 13y ago

Hey thanks for the comment. To let you know the account has 2 droplets which serves 2 mobile apps and does crawling 20-30 sites hourly. That's it actually and also the Dropbox script that i mention.

scott_karana 13y ago

As far as I'm concerned, it is never acceptable to simply shut off service with no explanation. What if a site was compromised? What if an employee typoed the IP of an abuser? What if, what if? Their "fullstop" replies are not professional.

ZoFreX 13y ago
Really? So if a customer was paying you $5 a month to run a VPS, you wouldn't shut it down if say... it was hosting child porn? Or if it was sending so many spam emails you were at risk of having all your other customers' servers impacted? And if you did have some automated system and various criteria for detecting likely abuses, if someone got shut down under those terms, would you tell them exactly where the line was? Or would you keep your detection methods to yourself?
- scott_karana 13y ago
  I would shut it off with explanation. "Your site has been turned off due to hosting child porn, in contravention of local/international law XXXXXX, per complaint YYYYYY". Then they can at least dialogue. Worst case scenario: the VPS is shut off automatically, I get a semi-urgent notice, and I reply to the customer with further details as soon as possible. And they would get a message letting them as much.
  - jasonlotito 13y ago
    Keep in mind that apparently the OP does know why he was shut off. From another comment here: http://i.imgur.com/1pxIxiN.png http://i.imgur.com/1pxIxiN.png Just because the blog post doesn't say why doesn't mean he doesn't know why. Only that he's selectively sharing the information.
    - scott_karana 13y ago
      Yeah, I know there's more going on. I still think it's important to reiterate as much as possible why a service was shut off, both for a customer understanding viewpoint, AND from a "cover your ass" viewpoint. It can't hurt to say "As stated in the past email, your server was shut off due to YYYYY", rather than just "Game over, man. Stop emailing us." equivalents.