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They are not making it easier to ignore people per say, since they are not closing older ways to contact them. Still, they are not making it harder either. A go
by sili 17y ago
They are not making it easier to ignore people per say, since they are not closing older ways to contact them. Still, they are not making it harder either. A good change would have been providing some way to follow-up and track progress of a reported problem.
Effectiveness of a government service is not in how many different ways there are to report a problem, but in how well it manages to fix it.
- antiismist 17y agoFTA: Once you submit a DM to @SF311, you will receive a service request number. Apparently, there is a city staff member devoted to handling and responding to @SF311 Tweets. San Francisco is also using CoTweet, a Twitter business platform that acts like a CRM, to manage and track these conversations. CoTweet’s platform supports both marketing communication and response-driven customer support via Twitter.