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I think the employees are the things that bring responsibility. Customers come and go, and so long as you have a good product they'll accumulate over time. If

I think the employees are the things that bring responsibility. Customers come and go, and so long as you have a good product they'll accumulate over time. If you make it a primary goal, you can get your product to the point where it doesn't generate much in the way of customer service burden. I field maybe one email per week per 500 paying customers. The added advantage of a low customer service product is that you don't need to hire employees. (Which, I agree, would add all that responsibility you talk about). I disagree that you need to be an outlier to do this. There's nothing particularly special about the formula, and there are several people doing it here. It's not really a sense of responsibility that's lacking. It's the actual responsibilities. Most weeks I just don't have that much to do.

GrinningFool 13y ago
> Most weeks I just don't have that much to do. This isn't the same, though, as not having responsibilities. You have a responsibility to build a good product. You have a responsibility to make your paying customers happy with your product. It does not have to require a lot of work to meet those responsibilities, but that doesn't mean the responsibilities don't exist.
ilbe 13y ago
Not sure why so many people are telling you that you have to do this and that as opposed to doing it themselves and letting you do things your way, which sounds like they're working. Would you mind sharing what this business of yours is that requires so little day-to-day management?