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To prefix all this: I've never really looked in to Get Satisfaction for anything except a couple of random posts on other companies pages there. I can see wher
by jseifer 18y ago
To prefix all this: I've never really looked in to Get Satisfaction for anything except a couple of random posts on other companies pages there. I can see where 37 Signals is coming from with the whole not being committed to an open conversation thing but I think the whole article is a bit sensational. A guy from Get Satisfaction even jumps in and says they messed up with that badge. They do need to make money some how and targeted ads seem like a good idea for that. It really strikes me as a young company that's just making a couple of mistakes and I don't think they deserved this PR. I wonder if anyone at 37S tried to contact GS before making this post. If they did then it was deserved but if not I'm not so sure.
- scott_s 18y agoI think having ads and being paid not to have ads is fundamentally different. The latter reminds me of protection payment. As pointed out above, I have difficulty believing the badge wording is a mistake.
- warfangle 18y agoMy issue with the whole thing would be the fact that they use branding, logos, and so forth from a company that they have no business relationship with. Doing so devalues the brand, and should cease immediately. It would be like going into a storefront that has a UPS Package Store sign, and finding out it's just a counter with a guy that claims to be UPS customer support, but doesn't actually help you out with anything. And then find out it's a different company entirely.
- oldwesley 18y agoSounds like fraudulent misrepresentation/impersonation. Good luck if you try to do that with a brand like UPS. They would be down your neck in a second. A cell phone store in my neighborhood got busted by TMobile for misrepresenting themselves as official TMobile resellers. This is no different. Should be grounds for legal action.