My company used this as a model when we built our own solution. I think between our designer and developer we had it designed and built out in 2 or 3 days. Ours

My company used this as a model when we built our own solution. I think between our designer and developer we had it designed and built out in 2 or 3 days. Ours also supports file uploads. Once the email is submitted it goes right into our support queue.