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I have found this to be useful: http://supportdetails.com/ http://supportdetails.com/ What benefit does your service have over this one? Furthermore, if I send

I have found this to be useful: http://supportdetails.com/ http://supportdetails.com/ What benefit does your service have over this one? Furthermore, if I send mycompany.browser-details.com links to two people, how does your system identify who clicked on the link?

jonasvp 14y ago
Definitely, support-details.com was the inspiration. However, we didn't want to send our clients to some other site - we needed a branded version. As for identifying users: you can add multiple recipients in case there are several people in your organisation using it. We figure that you'll mostly have your client on the phone or are sending an email and expect an answer within minutes - so you know who it was. In the future, we might add a "Subject" line.
- dubcanada 14y ago
  That's assuming it's a single client on the phone at a single time. Which is wrong. There could be multiple clients on the phone or multiple phone calls with multiple clients.
  - jonasvp 14y ago
    Right, that's when the "multiple recipients" come into play. You alone probably won't be on the phone with multiple clients.
    - dubcanada 14y ago
      That's confusing? Okay billy you send your results to cindy and bob sends his to chad and ashley sends hers to alex and anyone else send theirs to the next person on the list? lol? What's wrong with domain.browserdetails.com/somerandomidhere It allows you to reference it without going into an email. Allows anyone to view it (rather then forwarding the email to 15 different people) and makes it easy to transfer. I fail to see the reason why email would be better in any sense. It doesn't allow for the same control as one would require for such a service. You also can't organize it as it doesn't come from "client" so if you are looking for it down the road you generally search "Client Name" and it would never turn on.
- Rocky_Outcrop 14y ago
  Needed a branded version? This is when you're talking to clients that can't tell the difference between one browser and another? These clients can't tell the difference between a big blue e, a fox or a colourful circle? Yet you needed a branded version? I'm just pulling your leg, I understand that you needed a branded version and that wasn't influenced by your clients inability to distinguish between core brands in the online space.
mikerastiello 14y ago
My company used this as a model when we built our own solution. I think between our designer and developer we had it designed and built out in 2 or 3 days. Ours also supports file uploads. Once the email is submitted it goes right into our support queue.

jonasvp 14y ago

Definitely, support-details.com was the inspiration. However, we didn't want to send our clients to some other site - we needed a branded version. As for identifying users: you can add multiple recipients in case there are several people in your organisation using it. We figure that you'll mostly have your client on the phone or are sending an email and expect an answer within minutes - so you know who it was. In the future, we might add a "Subject" line.

dubcanada 14y ago
That's assuming it's a single client on the phone at a single time. Which is wrong. There could be multiple clients on the phone or multiple phone calls with multiple clients.
- jonasvp 14y ago
  Right, that's when the "multiple recipients" come into play. You alone probably won't be on the phone with multiple clients.
  - dubcanada 14y ago
    That's confusing? Okay billy you send your results to cindy and bob sends his to chad and ashley sends hers to alex and anyone else send theirs to the next person on the list? lol? What's wrong with domain.browserdetails.com/somerandomidhere It allows you to reference it without going into an email. Allows anyone to view it (rather then forwarding the email to 15 different people) and makes it easy to transfer. I fail to see the reason why email would be better in any sense. It doesn't allow for the same control as one would require for such a service. You also can't organize it as it doesn't come from "client" so if you are looking for it down the road you generally search "Client Name" and it would never turn on.
Rocky_Outcrop 14y ago
Needed a branded version? This is when you're talking to clients that can't tell the difference between one browser and another? These clients can't tell the difference between a big blue e, a fox or a colourful circle? Yet you needed a branded version? I'm just pulling your leg, I understand that you needed a branded version and that wasn't influenced by your clients inability to distinguish between core brands in the online space.

mikerastiello 14y ago

My company used this as a model when we built our own solution. I think between our designer and developer we had it designed and built out in 2 or 3 days. Ours also supports file uploads. Once the email is submitted it goes right into our support queue.