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PagerDuty (YC S10) Raises $10.7M From Andreessen Horowitz For IT Alert Service

53 points by ultrasaurus 14y ago

banachtarski 14y ago
Is PagerDuty the only product of its kind in the space?
- josh2600 14y ago
  Well, it's the best product. Believe it or not, a lot of telcos still have pager backbones in production. Pacwest in California has something like 100k+ pagers still active. So their competition is actual pagers IMHO.
- druiid 14y ago
  http://www.monitis.com http://www.monitis.com http://www.alertra.com http://www.alertra.com
mattlong 14y ago
Congrats! Excited to see where they're going. I already have a love/hate relationship with PD for occasionally waking me up at 3:00AM :)
bdwalter 14y ago
We have about 20 users in PD. They live and die by this system. Love these guys and have never seen a product like it.
mrtron 14y ago
Congrats folks!
prabak4 14y ago
congrads
adventured 14y ago
AWS has an engineering team of 10,000+ people? Can that be right given Amazon has 56,000 or so total? Surely they meant an engineering team of 1,000 people. Rackspace generates $1.2x billion in sales with about half that many total employees (not just on their engineering team). By most accounts I've seen, AWS is around a billion in sales as well.
- alexsolo 14y ago
  They probably meant that Amazon as a whole has an eng. team of 10,000 people. At least, that's what I told them :)
chrisdinn 14y ago
This is excellent news, very excited for these guys. I look forward to watching them grow. Truly an excellent product.
maxcameron 14y ago
Couldn't be happier for Alex and his team. Big up Toronto startups!!
- purephase 14y ago
  PD has development offices in TO? Awesome! Love these guys. Good to know.
sgrove 14y ago
PagerDuty is an awesome product, and Alex is a super nice guy. It's a great combination of a not-incredibly-sexy area with hair-on-fire customers. Really excited to see them continuing to grow out and help people. Congrats guys!
imsofuture 14y ago
Please, please use this money to add negative-overrides. Scheduling is such a pain without that available.
- bpuvanathasan 14y ago
  Hi, It’s Baskar from PagerDuty. Could you please send us a note at support@pagerduty.com about your negative-overrides. Thanks!
antirez 14y ago
Do one thing that is useful, try to do it very well, have paying happy customers ASAP: you are building a good business, very well deserved. More startups should do business to business IMHO.
- mindcrime 14y ago
  More startups should do business to business IMHO. Agreed. B2B is the space we're playing in at Fogbeam. Specifically, Open Source Enterprise Software at the intersection of Knowledge Management, Collaboration and BPM. We think most "enterprise social software" is a fairly useless replacement for / complement to, email. We're aiming for actually integrating "social" software into workflows and processes in a way that adds real value. Maybe it's just me, but I honestly find consumer facing apps kinda boring. I see the enterprise space as having more interesting challenges to solve and fun problems to deal with, as opposed to creating the next "share pictures of cats doing silly stuff" site. :-) Anyway, it's interesting to see this news, as we're not trying to raise money right now; but I was talking to somebody from a16z just yesterday and said "if we were trying to raise, we'd probably be trying to talk to you guys". They seem more specifically interested in the enterprise space than any other VC firm I'm familiar with. Unfortunately we're on the East Coast (RTP, NC), and the a16z partner said that, while they are open to doing deals here, they would probably only do a follow-on round after local VCs. Which, to be fair, I can totally understand that. That said, our hope is that we can bootstrap to profitability without ever taking outside money at all, but that may or may not prove to be realistic.
- DanielRibeiro 14y ago
  Thanks for the support Antirez. We have still have a many things do to help our customers even more. Also, thanks for you work on Redis and your essays (such as this one[1]). These are helping many startups reach needed scalability and fault tolerance. [1] http://antirez.com/news/36 http://antirez.com/news/36
rgrieselhuber 14y ago
Congrats guys!
taigeair 14y ago
wow finally!
rahulvohra 14y ago
Awesome work! I remember this way back when :)
lanstein 14y ago
We sincerely appreciate the support that so many of you have given us. If you'd like to let us know what you'd like us to build next, please vote on our UserVoice page: http://feedback.pagerduty.com/forums/18293-general http://feedback.pagerduty.com/forums/18293-general Also - we have an iPhone app now! It's in the App Store.
- lanstein 14y ago
  Before anyone asks - Android is in the works!
  - RokStdy 14y ago
    Didn't see this on the feedback section (granted, I didn't look through each page). Y'all should think about also having Disaster notifications for the general business. I know for my company disaster recovery planning is a big deal. Having the ability to initiate a DRP due to system alert, or manually and then have it blast to a call tree would be huge.
RokStdy 14y ago
At first I thought, "why the heck would I pay these guys?" I can get nagios to do this for me. But, I was totally wrong. I see the value. PD seems like a really cool product that I'll have to try out. Thank you HackerNews!
FireBeyond 14y ago
"Andreessen Horowitz Partner John O’Farrell said that there are studies that show it costs $300,000 for a one-hour outage." Huh, what? One hour of outage for who? What? Context is everything. Also, this looks really good, but... what does this offer beyond coalescing of alerts that almost any 'enterprise' level monitoring software does? I'm curious as to how there's $11M worth of work involved in this product needed - plus the $18-36/month/user for ongoing costs.
- browser411 14y ago
  Guessing a large portion of that funding go towards marketing. They've likely proven that their acquisition costs can scale profitably. They should grab customers before others come along with a similar offering.
- lanstein 14y ago
  Short answer is availability - we have three datacenters, and redundant connectivity around the globe. We have 12 of the Fortune 100 as customers for this reason. Others: Our phone and SMS alerts read the text of the alert to you, and you can ack/resolve/escalate right from there. Centralized management of all alerting If you lose a rack, we wake you up and tell you you have a thousand incidents, we don't page you a thousand times (and DoS your phone in the process) Super-simple drag-and-drop scheduling Easy multi-timezone rotations Fantastic REST API Happy to elaborate if you're interested - email is in profile.

53 points by ultrasaurus 14y ago

banachtarski 14y ago

Is PagerDuty the only product of its kind in the space?

josh2600 14y ago
Well, it's the best product. Believe it or not, a lot of telcos still have pager backbones in production. Pacwest in California has something like 100k+ pagers still active. So their competition is actual pagers IMHO.
druiid 14y ago
http://www.monitis.com http://www.monitis.com http://www.alertra.com http://www.alertra.com

mattlong 14y ago

Congrats! Excited to see where they're going. I already have a love/hate relationship with PD for occasionally waking me up at 3:00AM :)

bdwalter 14y ago

We have about 20 users in PD. They live and die by this system. Love these guys and have never seen a product like it.

mrtron 14y ago

Congrats folks!

prabak4 14y ago

congrads

adventured 14y ago

AWS has an engineering team of 10,000+ people? Can that be right given Amazon has 56,000 or so total? Surely they meant an engineering team of 1,000 people. Rackspace generates $1.2x billion in sales with about half that many total employees (not just on their engineering team). By most accounts I've seen, AWS is around a billion in sales as well.

alexsolo 14y ago
They probably meant that Amazon as a whole has an eng. team of 10,000 people. At least, that's what I told them :)

chrisdinn 14y ago

This is excellent news, very excited for these guys. I look forward to watching them grow. Truly an excellent product.

maxcameron 14y ago

Couldn't be happier for Alex and his team. Big up Toronto startups!!

purephase 14y ago
PD has development offices in TO? Awesome! Love these guys. Good to know.

sgrove 14y ago

PagerDuty is an awesome product, and Alex is a super nice guy. It's a great combination of a not-incredibly-sexy area with hair-on-fire customers. Really excited to see them continuing to grow out and help people. Congrats guys!

imsofuture 14y ago

Please, please use this money to add negative-overrides. Scheduling is such a pain without that available.

bpuvanathasan 14y ago
Hi, It’s Baskar from PagerDuty. Could you please send us a note at support@pagerduty.com about your negative-overrides. Thanks!

antirez 14y ago

Do one thing that is useful, try to do it very well, have paying happy customers ASAP: you are building a good business, very well deserved. More startups should do business to business IMHO.

mindcrime 14y ago
More startups should do business to business IMHO. Agreed. B2B is the space we're playing in at Fogbeam. Specifically, Open Source Enterprise Software at the intersection of Knowledge Management, Collaboration and BPM. We think most "enterprise social software" is a fairly useless replacement for / complement to, email. We're aiming for actually integrating "social" software into workflows and processes in a way that adds real value. Maybe it's just me, but I honestly find consumer facing apps kinda boring. I see the enterprise space as having more interesting challenges to solve and fun problems to deal with, as opposed to creating the next "share pictures of cats doing silly stuff" site. :-) Anyway, it's interesting to see this news, as we're not trying to raise money right now; but I was talking to somebody from a16z just yesterday and said "if we were trying to raise, we'd probably be trying to talk to you guys". They seem more specifically interested in the enterprise space than any other VC firm I'm familiar with. Unfortunately we're on the East Coast (RTP, NC), and the a16z partner said that, while they are open to doing deals here, they would probably only do a follow-on round after local VCs. Which, to be fair, I can totally understand that. That said, our hope is that we can bootstrap to profitability without ever taking outside money at all, but that may or may not prove to be realistic.
DanielRibeiro 14y ago
Thanks for the support Antirez. We have still have a many things do to help our customers even more. Also, thanks for you work on Redis and your essays (such as this one[1]). These are helping many startups reach needed scalability and fault tolerance. [1] http://antirez.com/news/36 http://antirez.com/news/36

rgrieselhuber 14y ago

Congrats guys!

taigeair 14y ago

wow finally!

rahulvohra 14y ago

Awesome work! I remember this way back when :)

lanstein 14y ago

We sincerely appreciate the support that so many of you have given us. If you'd like to let us know what you'd like us to build next, please vote on our UserVoice page: http://feedback.pagerduty.com/forums/18293-general http://feedback.pagerduty.com/forums/18293-general Also - we have an iPhone app now! It's in the App Store.

lanstein 14y ago
Before anyone asks - Android is in the works!
- RokStdy 14y ago
  Didn't see this on the feedback section (granted, I didn't look through each page). Y'all should think about also having Disaster notifications for the general business. I know for my company disaster recovery planning is a big deal. Having the ability to initiate a DRP due to system alert, or manually and then have it blast to a call tree would be huge.

RokStdy 14y ago

At first I thought, "why the heck would I pay these guys?" I can get nagios to do this for me. But, I was totally wrong. I see the value. PD seems like a really cool product that I'll have to try out. Thank you HackerNews!

FireBeyond 14y ago

"Andreessen Horowitz Partner John O’Farrell said that there are studies that show it costs $300,000 for a one-hour outage." Huh, what? One hour of outage for who? What? Context is everything. Also, this looks really good, but... what does this offer beyond coalescing of alerts that almost any 'enterprise' level monitoring software does? I'm curious as to how there's $11M worth of work involved in this product needed - plus the $18-36/month/user for ongoing costs.

browser411 14y ago
Guessing a large portion of that funding go towards marketing. They've likely proven that their acquisition costs can scale profitably. They should grab customers before others come along with a similar offering.
lanstein 14y ago
Short answer is availability - we have three datacenters, and redundant connectivity around the globe. We have 12 of the Fortune 100 as customers for this reason. Others: Our phone and SMS alerts read the text of the alert to you, and you can ack/resolve/escalate right from there. Centralized management of all alerting If you lose a rack, we wake you up and tell you you have a thousand incidents, we don't page you a thousand times (and DoS your phone in the process) Super-simple drag-and-drop scheduling Easy multi-timezone rotations Fantastic REST API Happy to elaborate if you're interested - email is in profile.