>He continued: "Still, it took a lot of work for us to file all the paperwork to get the refund from the government, and it took work to build a little system t

>He continued: "Still, it took a lot of work for us to file all the paperwork to get the refund from the government, and it took work to build a little system to process the refund, and sometimes it felt like, wait, why are we seemingly doing more work than even gigantic companies are on this issue? That felt weird. But I guess it makes sense in a way, because our small size means we’re far more directly affected by something like a tariff." Because it cost time/money to send money back to their customers