4 ms·
If you scale up customers, you scale up support. If you don't want to serve new customers, tell them to take their business elsewhere. But if you want to be a b
by exceptione 1mo ago
If you scale up customers, you scale up support. If you don't want to serve new customers, tell them to take their business elsewhere. But if you want to be a big boy, you need to play like you are one.
- esseph 1mo agoBut how else can they get an edge over any possible competition so that they can grow faster? Quarterly reports are coming faster and faster!
- chasd00 1mo ago> you scale up support you'd end up with a call center larger than most cities. It's not feasible.
- Majromax 1mo agoIf your maximum addressable market is “the whole economy,” as seen in SpaceX filings, then a city-sized call centre (distributed, of course) really is ‘t that much of an ask.
- exceptione 1mo agoIf you think you hit a limit where you can't support any new customer anymore, you just tell them you have no capacity at the moment. Like any normal practice does.
- crote 1mo agoAnd yet, building city-sized datacenters is somehow totally doable.