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What’s better for a manager/executive wanting insight into “how happy are my customers” other than their accounting numbers?
by Scoundreller 2mo ago
What’s better for a manager/executive wanting insight into “how happy are my customers” other than their accounting numbers?
- drdexebtjl 2mo agoTheir accounting numbers, sure. NPS is asking your customers "how likely are you recommend us to a friend or colleague?". That's definitely not an accounting number. If you care about this, you can instead ask your _new_ customers if someone recommended you. Or you could hire a third party to do an independent survey among your target demographic.