5 ms·

Apple's hostile App Store rating system

73 points by zdw 2mo ago

spacedcowboy 2mo ago
Just because “everyone does it” doesn’t mean you get a pass to do it too. Nagging the user to “rate my app” is pure self-interest at the expense of user-experience. I rate any app that nags (ie: more than thrice) me to rate it too. OTOH if I genuinely like some software I’m happy to rate it highly. Bottom line: It’s not my job to help sell your software - that’s your job. As for trying to get Apple in on the “screw what the user wants to do, there’s STARVING INDY DEVELOPRS that need ratings!”, I don’t think I’ve come across anything so self-serving recently.. Wow.
- xahrepap 2mo ago
  Nagware will always get a bad review from me if I paid money for it. I'm your customer, not your marketing team. The nags seem to always come at the worst time. Open an app to look up something and I have to click to close all the bubbles about what's new and "you like this? please review us!". It's incredibly frustrating.
- loremium 2mo ago
  Negative reviews inflate genuine good software just because positive reviews are simply not written usually. people like to complain and not to give positive feedback if things work as expected.
  - nubinetwork 2mo ago
    Most apps on the play store have fake 5 star reviews, the only reviews you can really trust are the negative ones. (No idea about the apple store, I don't own an iphone)
  - datakan 2mo ago
    > because positive reviews are simply not written usually This is objectively false when you can go to the App Store right now and see that most apps are above a 3.0 meaning more than half rate them positively. People are happy to give good reviews to the ones that deserve it.
    - dado3212 2mo ago
      Most apps are above a 3.0 because they implement the "nagware" to prompt normal happy users to leave reviews, rather than just relying on people reviewing out of the goodness of their hearts. Unfortunately this makes nagging table stakes to not end up with an abysmally low score.
      - datakan 2mo ago
        Citation needed. This just sounds like you're saying it because you feel like its true.
      - PaulHoule 2mo ago
        When I get a nag I leave a 1 star review every time and I know I'm not the only one.
        rzz3 2mo ago
        I’m curious—if it was unobtrusive would you feel the same way? For example if it were a game, and after you beat a level or finished a game, if the summary screen showing the stats and points from your session just had, down at the bottom, “Do you love this game? Consider leaving us a review in the App Store!”? I hate the bag popups too, especially when they get in the way of whatever I’m trying to do in the app and I’m forced to either dismiss the dialog or go do it. But is even _mentioning it to you_ you without the nag pop up too much? Deserving of a one star review?
        PaulHoule 2mo ago
        Well, not covering content helps. Another thing that would help is sensitive to the emotional rhythms. One problem is that before I have to close your modal dialog I have probably closed 20-30 other modal dialogs that I never wanted to have open just in the first few hours of the day. I have been using the web all day and people are always trying to steal a little bit of my attention with everybody trick in the book and the one thing that comes across as "luxury" to me is that when you don't do that in any way shape or form. To be fair, a lot of the problem is applications jumping on you the moment you start them up. It might be that if you work for a company in Silicon Valley you think it just normal to get jumped on by five homeless people in a row as soon as you poke up your head. But sorry, it's not! Specifically I have this problem with the Creative Cloud Applications that I only used when I am under distress. Like I use Adobe Illustrator for an unpleasant task that I have to do every three months (and have a checklist for now!) or I use Acrobat Pro because I am handling paperwork I am behind on. I want to fight off the demons in my head and get the job done, I do not want to evaluate anything about new features that have been added to the applications. If it had some sense that I'd completed a task and then had a good feeling about the app then yeah, maybe I'd like to hear about a new feature, or maybe put in a good word for your app.
  - haunter 2mo ago
    Reviews on Steam disagree with that. Good games have good reviews, who would have thought!
- PaulHoule 2mo ago
  This! Personally I feel overwhelmed by dialog boxes and other trash content that gets in the way of content I need to see to do my tasks. I want to see somebody punished whenever something appears. I'd like to see the EU legislators who gave us these GDPR popups treated like war criminals and jailed if they leave the EU (e.g. they've cost us billions in productivity) I'd like to see harsh treatment for those discriminatory and accessibility-violating "click on the traffic lights" popups, that stupid anime girl who is on way too many open source web sites, etc. And I think apps that show one of those nags should be kicked immediately out of the app store.
  - ceejayoz 2mo ago
    > I'd like to see the EU legislators who gave us these GDPR popups… The tracking industry's endless abuses gave you those popups, and they're deliberately implemented to be as annoying as possible to make you say things like the above.
    - PaulHoule 2mo ago
      It could have been "respect DNT or go directly to jail, do not pass go, do not collect $200". Instead we got American-style legalistic consentualism. My experience as a web developer since 1995 or so is I was able to push back on pop-ups, pop-overs and stuff like that as being user hostile. Than the GDPR breaks the dam, it normalizes the idea of interrupting the user over bullshit, it is not "annoying" anymore, now it is "required" or "socially positive" and now you visit some blog and there are three different popups asking for your email.
      - ceejayoz 2mo ago
        The GDPR required an action by those performing intrusive tracking. Popups was one possible action. Less intrusive tracking is an option! Opt-in tracking is an option! Not tracking is an option! I don't track anything on my personal sites, and I push back on anything at work that'd make me add a banner as hard as I possibly can.
- FabHK 2mo ago
  > I rate any app that nags (ie: more than thrice) me to rate it too. Interesting. Apps can only ask three times a year (from Apple's documentation, my highlights): "Asking for ratings and reviews You can ask users to rate and review your app at appropriate times throughout the user experience. Make the request when users are most likely to feel satisfaction with your app, such as when they’ve completed an action, level, or task. Make sure not to interrupt their activity. The SKStoreReviewController API lets you give users an easy way to provide feedback about your app. You can prompt for ratings up to three times in a 365-day period." https://developer.apple.com/app-store/ratings-and-reviews/ https://developer.apple.com/app-store/ratings-and-reviews/
  - black3r 2mo ago
    Apps can only show you the Apple's dialog for rating three times a year. Many apps first show you their own popup/dialog asking stuff like "Do you like this app?" and only if you click "yes" there then they show you Apple's dialog. And they can show you their own dialog as many times as they like...
    - ryandrake 2mo ago
      Yea, this dark pattern should be disallowed. Apps also do this before they request permissions (like for location and so on). First, they pop up their own dialog to "pre-flight" the request to use location. If the user says NO, they don't even ask using the official API. Only if the user says YES to the custom dialog do they shoot their shot with the official API. Super annoying.
      - zbentley 2mo ago
        I wonder if apple tracks metrics on apps that request permissions via iOS APIs and get turned down by the user. If they do, and use those metrics to flag or blacklist apps, that would suck: there are plenty of perfectly reasonable apps that I test out, see that they want permissions I don't want to give them, and then uninstall--no harm, no foul, just not for me.
      - 2mo ago
- vvbull 2mo ago
  Wait, do developers control when those nags appear or does Apple? I originally thought it was the devs, but then they all were so consistent in presentation I thought maybe Apple prompted on every app after some amount of time. I originally rated any app that nagged 1 star, but stopped after thinking that maybe they couldn't control it. But it sounds like maybe they can?
  - robbiep 2mo ago
    There is an api to present the modal and manage the reporting but the developer has to instantiate the showing of it. If you leave that out then it never presents
  - UrsusDenali 2mo ago
    They can control it. In my experience we tried to wait for the user to reach certain checkpoints or experiences to make sure that they had an opportunity to engage with enough of the app to have a real opinion, though on some products it was so delayed we lacked enough of a signal to understand product performance.
- ghusto 2mo ago
  Did you read the whole thing? His reasoning is difficult to dismiss as "well, you shouldn't do it anyway".
- lapcat 2mo ago
  > As for trying to get Apple in on the “screw what the user wants to do, there’s STARVING INDY DEVELOPRS that need ratings!”, I don’t think I’ve come across anything so self-serving recently.. Wow. I think you misunderstood the post. I would like to abolish the entire crowdsourced rating and review system. I don't want to request ratings at all. However, if Apple insists on having crowdsourced ratings and reviews in the App Store, then I think it would be better to have Apple-initiated email requests that don't interrupt the workflow of users instead of apps requesting reviews while users are using them.
  - spacedcowboy 2mo ago
    I think I trust crowdsourced reviews more than I trust a developer who openly says “Developers could write or buy fake reviews, but in volume that would become quite costly” Not “that would be ethically abhorrent”, or even “that would be wrong”, instead “if we did this it would cost me a lot of money to fraudulently boost my ratings”. What ? I think I was being generous with “self-serving”, I’ve sold software for a living before, and my thought processes never went there. Never. I think you’ve persuaded me never to buy your software.
    - lapcat 2mo ago
      > Not “that would be ethically abhorrent”, or even “that would be wrong”, instead “if we did this it would cost me a lot of money to fraudulently boost my ratings”. Of course I think it's wrong and ethically abhorrent. Sigh. In the very same paragraph I use the phrase "unscrupulous App Store developers" when referring to purchasing fake reviews. I said "Developers could", referring impersonally to developers, but you rephrased it using the words "we" and "me", words that I did not use. You're insisting on assuming the worst of me, for no apparent reason. My point there was directed more toward readers of App Store reviews. That is, reviews of upfront paid apps, especially higher price upfront paid apps, are less likely to be fake than reviews of free-to-download apps. The question that began the paragraph was, "Should you even trust anonymous crowdsourced ratings and reviews?" That was the context. It's really a mystery to me how you came up with this bizarre interpretation of my words. If I were a wannabe App Store fraudster, why in the world would I be openly blogging about it? And why would I stubbornly stick with the upfront paid business model when I state in the blog post that the financial incentives favor free with IAP, and moreover that it's easier to commit review fraud with the IAP model?
- econ 2mo ago
  Not to excuse nag screens but I think the real question is: How should discovery work? Riding the wave of success doesn't say much about quality. How could one even begin to measure quality? I might enjoy and use an application for decades. That only makes me ignorant about the alternatives.
jurgenkesker 2mo ago
Am I mistaken or is the premise: I don't like that users have an opinion about my app?
- kotaKat 2mo ago
  I think Principal Skinner tried to learn how to code. https://www.youtube.com/watch?v=vm1E847QrQs https://www.youtube.com/watch?v=vm1E847QrQs
- tensor 2mo ago
  That's my read. Both reviews seem fair to me. E.g. if translation is important to that user then maybe it's better to take a note of it rather than be angry. Also, being upset about users hating your obnoxious nag screen? hahah wow.
  - ghusto 2mo ago
    "This app didn't have a feature that it didn't advertise it had, ONE STAR!". Really? He explains why the request for ratings exists in the post. I'll never review a well known brand if they pester me, but go out of my way to make time for indies (including real world shops) when they do. Let's all be a little less entitled.
- scottyah 2mo ago
  The exact opposite, really. You live or die by app store ratings. Too many ratings are bogus (don't accurately describe the app's functionality, just some random feeling the user has in the moment). Either the App Store should take on more burden to ensure ratings are accurate (perhaps criteria? disincentivize false ratings?), or eliminate/downplay the system. There are already commenters proudly declaring they abuse the system because there is just no incentives not to.
  - ezfe 2mo ago
    People I know have confirmed that using the built in rating prompt system yields a high volume of 5 star ratings
etchalon 2mo ago
Human discovers other people have opinions on things that they don't believe should be allowed.
- scottyah 2mo ago
  Human discovers other people are willing to abuse system out of pettiness or ignorance, for small feeling of power. Especially when nothing disincentivizes them.
ceejayoz 2mo ago
> Imagine if a professional writer for the tech news media submitted this app review to their editor for publication. The writer would likely be fired for incompetence. It's not an article, it's a review. Everyone knows it's some random fuckwit. > Below is a one-star review that I discovered today—App Store developers must check manually for reviews because Apple fails to send us email notifications... There's an API. https://developer.apple.com/documentation/appstoreconnectapi/customer-reviews https://developer.apple.com/documentation/appstoreconnectapi... IIRC there's a webhook too. > The reviews are irrationally nitpicky, choosing one quibble and making the entire review about that. I've got bad news on those "professional writers" from the first bit. > Some App Store users even abuse the review system for technical support purposes... This probably means you've made your support system too hard to find/use. > Indeed, if ratings requests were initiated by Apple, then Apple could go as far as to ban developer-initiated ratings requests in the App Store. They did! It's a one-shot dialog now. App devs responded by adding a "Are you liking the app?" nag screen of their own, which I say "yes" to, then decline the real one. Developers made this bed for themselves.
- FabHK 2mo ago
  > > Indeed, if ratings requests were initiated by Apple, then Apple could go as far as to ban developer-initiated ratings requests in the App Store. > They did! It's a one-shot dialog now. No. Apple provides an API, but Apple doesn't ask for reviews. The app has to initiate the process to ask for a review (through Apple's API). That is what the developer highlights: If Apple were to solicit reviews from customers, then said API could be retired and apps could reasonably be banned entirely from soliciting reviews. As it stands, they're caught in a tragedy of the commons, with unscrupulous developers winning (e.g. with fake reviews, or the annoying "are you satisfied" pop-up before displaying the Apple API).
  - ceejayoz 2mo ago
    > Apple provides an API, but Apple doesn't ask for reviews. The app has to initiate the process to ask for a review (through Apple's API). I'm aware. The API to do so limits how often you can ask, because of the incessant nagging people did. Minor correction to my earlier comment: It's 3x/year, not 1x. https://developer.apple.com/app-store/ratings-and-reviews/ https://developer.apple.com/app-store/ratings-and-reviews/ The nagging devs now get around this by doing their own prompts before it. (As many shitty websites do for web-based push notifications, for similar reasons.)
esafak 2mo ago
I think that can be algorithmically fixed. Have the AI classify the review by aspects of the app it touches on, then apply the rating to them (say, equally). Then present a multivariate rating, along with a qualitative verbal summary along each dimension. Other sites already do this.
Handy-Man 2mo ago
It's Apple, being hostile towards developers is their whole thing.
- FabHK 2mo ago
  Apple does prioritise their users even above their developers, fair enough.
  - protimewaster 2mo ago
    Are developers not users too? In my mind, people using the App Store to post apps are also users of the App Store.
    - ceejayoz 2mo ago
      I'd bet 90% of people implementing a nag screen go "ugh, a nag screen" when they're in user context on the App Store just like the rest of us.
      - protimewaster 2mo ago
        I more meant that, from Apple's perspective, somebody who downloads an app from the App Store is a user, and somebody who posts an app is also a user. Different use cases, obviously, but they're both users. If they prioritize users, both groups should be included.
        ceejayoz 2mo ago
        And when the needs conflict?
  - mcosta 2mo ago
    How distributing an app that steals crypto for weeks is "prioritise their users"?
- righthand 2mo ago
paultopia 2mo ago
What. The author of this post ought to be ashamed of their desperate effort to avoid being called out for making shitty and/or obnoxious software by blaming the people to describe to future victims that it is shitty and/or obnoxious software. Clearly people should be required to spend their hard-earned money and scarce time on software without having access to information about how other people experienced it.
- codemog 2mo ago
  How many apps have you personally made and released? Do you know what it’s like to get an abusive review on something you spent a lot of time and effort making or do you never enter the arena yourself and simply consume and criticize?
  - paultopia 2mo ago
    When you get other people’s money, you have to be accountable to them. Sorry. I don’t release apps, but I do teach at a university. I’m also accountable to the people whose money I get. Sometimes student evaluations are terrible, and it sucks to get them, but that’s a lot better than deliberately stripping information for them.
    - codemog 2mo ago
      Right, and from your domain your university (or some) may require you to teach a curriculum that’s ineffective and you take the blame for it. There are plenty of quality of life things developers would love to do but can’t and they take the blame with 1 star reviews. Glad you at least can empathize with that. > When you get other people’s money, you have to be accountable to them. How would you feel if someone showed up to your class, were asked to leave because they didn’t pay tuition, and then gave you a bad performance review because of it- and that review actually mattered and stuck with you?
deleted 2mo ago
[deleted]
Marsymars 2mo ago
> Apple could mitigate this problem by emailing App Store customers at some point after purchase with a request to rate the app, so that app developers don’t need to request reviews. I don't think the fix to "users don't want nags to review apps" is to email users nags to review apps.
- lapcat 2mo ago
  > I don't think the fix to "users don't want nags to review apps" is to email users nags to review apps. That's why I said "mitigate" rather than "solve". I personally would abolish the whole system. The advantage of an email, though, is that it doesn't interrupt your workflow while you're using the software.
  - ceejayoz 2mo ago
    > The advantage of an email, though, is that it doesn't interrupt your workflow while you're using the software. So put a "hey, a rating really helps" somewhere in the app that doesn't interrupt? The bottom of the dashboard. Top of settings. A banner that shows up after a while. Let me permanently say no; none of the passive-aggressive "maybe later" shit.
    - lapcat 2mo ago
      > Top of settings. A banner that shows up after a while. Let me permanently say no; none of the passive-aggressive "maybe later" shit. This is precisely what my app does. It does not interrupt. You haven't used my app. You were only speculating based on one terse screenshotted review, but your speculation is inaccurate.
      - ceejayoz 2mo ago
        All we have to go on is what you provided in the post. It might benefit from a "see how gentle I was with it?" screenshot being included. You'll never have everyone be happy with you. Someone will always leave a one star review eventually.
ctrlaltdylan 2mo ago
It's a broken system. The platforms don't have the skin in the game. It does exploit the developers, you have to provide A+ support, and often outside the scope of your app just to prevent reviews. Personally, I don't automatically prompt for reviews at all. Only after a great 1:1 actual conversational interaction. As a result, my reviews are a tiny fraction of the bigger players. This is the opposite strategy that works. The reviews game incentivizes high volume, cheap software with automated review capture.
- tartoran 2mo ago
  The platform does have skin in the game and it's also making a lot of money off the app store. Just saying...
hombre_fatal 2mo ago
The examples kind torpedo the whole post. > The reviews are irrationally nitpicky, choosing one quibble and making the entire review about that. Somehow the apps deserve an overall one-star rating based on that one factor? Yet OP thinks having a "Review me pls" nag, especially for paying customers, is a trivial thing that users should just brush aside? How about some humility and respect for the user instead of doubling down. Not to mention the irony of nagging people to review it and then getting mad at the reviews. That said, I know the frustration and OP surely could have made his point about better examples.
black3r 2mo ago
Honestly, the worst thing about App Store rating system is that the ratings and reviews users see are country specific. So if you are in a small country and you try to use an app that is not really popular in your country, you see very few reviews, even if the app has thousands of reviews on the USA App Store.
tonymet 2mo ago
App Store ratings unfairly favor positive reviews. The App Store makes it more difficult to view negative reviews or older, relevant ones. I’ve written a number of targeted low reviews (for security, hostile UI, crashes – sincere reviews) and noticed that the high quality, low star reviews get pushed down to the bottom. App developers have loads of hostile practices. Review nagging is hostile, especially on a critical app like a GPS popping up a nag when you are lost and a bit frazzled. Constant upsells (like strava), flaky offline service (Alltrails, and recently, Gaia), spammy ads ( MyQ) , convoluted retail journeys (McDonalds) all deserve criticism; and if you have many of those anti-patterns, a one star review. If Anything, App developers are rather myopic about their “business” and don’t take their own app’s utility seriously. You wouldn’t want your microwave or sewing machine to stop working suddenly and ask the customer for a review. These are tools that need to be responsive 100% of the time.
schmorptron 2mo ago
App tells customer to review it. Customer reviews the app honestly (the nag is annoying and deserves 1 star). Seems like the nag screen worked? :) (Although in seriousness, I get this point they make further down in the article: "If we don’t request ratings from all users, then the self-initiated ratings tend to be disproportionately people with a complaint rather than satisfied users. ". That's a real problem. )
- ceejayoz 2mo ago
  There are ways to non-annoyingly ask for a review. Wait until the user has meaningfully used the app. Don't interrupt the user mid-flow (a banner on the dashboard, a call-to-action on a piece of existing copy) with a modal. Provide a clear "never ask me" option.
  - kalleboo 2mo ago
    By App Store rules (5.6.1), you're not allowed to ask for reviews through any method other than the Apple modal dialog. This means you can't make it non-obtrusive or customize to add a "never ask me" option.
    - ceejayoz 2mo ago
      I tend to doubt they'll reject a subtle "Love our app? We'd love to hear your feedback." that invokes the Apple dialog. I've seen quite a few apps taking such an approach successfully.
      - kalleboo 2mo ago
        They did for us. After having it there for a the better part of a decade. The luck of the draw with unreasonable reviewers.
lapcat 2mo ago
Author here. A few things to keep in mind: 1) I'm criticizing the system because crowdsourced song reviews are a very poor fit for software. Although I personally get frustrated with some dumb reviews, overall my software is highly rated and well reviewed. 2) Some of the comments are making baseless speculations about my software, without having used it. One commenter says I'm trying to "avoid being called out for making shitty and/or obnoxious software", which is easily disproven with a little investigation. Another commenter says, "This probably means you've made your support system too hard to find/use." Probably? In other words, the commenter has never used my software and doesn't know. The same comment and others mention a "nag screen", but I don't actually have a nag screen. I try to make support as easy as possible to find, and also to make the review request as unobtrustive as possible. I wish the comments here could focus on the rating and review system, refrain from making it all about me, making it personal, which it's not. Of course I'm personally affected by the system, but so are thousands of other developers, many of whom I know feel the same way as I do.
- cosmotic 2mo ago
  Baseless? You posted all the evidence people need in the form of a screenshot and acknowledgement. People hate the nagging and support the only recourse they have to stop it.
  - lapcat 2mo ago
    > People One person.
    - cosmotic 2mo ago
      There are many people in the HN comments supporting the decision to rate apps with one star when said apps solicit ratings. You posted a screenshot of another person agreeing with this perspective, and I'm yet another.
      - lapcat 2mo ago
        I said, "Some of the comments are making baseless speculations about my software, without having used it." Have you used my software? If not, then your speculation about the design of my review request is indeed baselesss. I did not question whether some people have a personal one-star policy. Obviously they do. My statement was about my software. The person in my App Store review screenshot has indeed used my software. That's one person. There is no second or third person here, as far as I can tell. What the App Store reviewer meant by "nag" is not at all what many commenters here are imagining. For example, there is no nag screen, and there is no modal interface that blocks other actions. People are projecting their experience with some other apps onto my app, but my app is not the same as some of those other apps.
ptmkenny 2mo ago
In Settings -> Apps -> App Store, I have “In-App Ratings and Reviews” toggled off. Nevertheless, I still occasionally get shown a review prompt, even for paid apps. You can bet I leave a one star review in this case; I paid for the app, and I opted out of reviews. If you want to ask me to leave a review without respecting my time and stated preference, you deserve one star.
- interfeco 2mo ago
  This might be bit unfair. App developers, can signal the OS when they believe is the right time to ask for a review, but it is the OS that decides to show the prompt. The app developer has no idea about your OS preferences and I don't think they deserve a 1 star review just because the OS failed to honor your stated preference.
  - paxys 2mo ago
    If the app was relying on the OS to make the decision then you would never see the pop up. In my experience most apps bypass that entirely and show their own custom versions.
econ 2mo ago
Nice catch: Building something for one purpose then [gradually] end up using it for something else. For software you probably want a feedback box baked in. If there should be something like star ratings it should probably be baked into the app and allow the user to change it at any time. You probably get better numbers by measuring how long the application remained installed and how many minutes it was used in total. As a user I would be interested in the volume of instant uninstalls. For games you want many hours of usage, for simple tools a very low number could be attractive. OT: You had me imagine a music store with in-song purchases. Give the buyer all instrument tracks so that they can adjust the volume of each, buy extra instruments and singers, crowd source new instruments. Seems fun.
orev 2mo ago
In these (and I think many cases), the one star is being used to get the developer’s attention more than anything else. I, and I think most people, think of most apps as being published by a company that’s actively engaged in enshitifying the app to squeeze as much profit as possible, and the company really couldn’t care less about what’s said in a four star review with some minor complaint. However, a one star review is going to affect the App Store rankings and will be reported to Senior Management (who are typically the ones pushing all the nags and annoyances). A one star review is the only way to get their attention and say: you’ve gone too far with this and customers aren’t happy.
duxup 2mo ago
>The anonymous crowdsourced rating and review system was designed for songs, where the only thing that matters is personal musical taste. I think that's the core, but that's also the problem with all reviews, more so user reviews. I'm not sure there's an answer. I've been getting into board games lately. It's the same problem even where the enthusiasts who you might think would be "better" reviewers are largely doing the ratings. But for a variety of reasons that I suspect, they're not that great at rating either ... the ratings trend towards the complex games and known popular games / styles. There's no good way to sort through them, lots of efforts have been made but I don't think anyone has figured it out.
effnorwood 2mo ago
5 stars
echoangle 2mo ago
> Imagine if a professional writer for the tech news media submitted this app review to their editor for publication. The writer would likely be fired for incompetence. Yet Apple allows reviews like this to be published to the App Store. Yeah, like every public rating system. Google reviews on restaurants wouldn’t directly go into a Michelin guide either, and the same is true for Amazon ratings. Welcome to the real world.
- lapcat 2mo ago
  > Yeah, like every public rating system. My opinion is low of them all. > Google reviews on restaurants wouldn’t directly go into a Michelin guide either One important difference is that Google does not review restaurants before they open, whereas Apple claims to review every app before they are published to the App Store. > the same is true for Amazon ratings. Amazon, like Apple, has a major problem with scam and copycat products in their store.
  - echoangle 2mo ago
    > My opinion is low of them all. Sounds like a you problem, people like them and find them useful, so I doubt they’ll be going away. > One important difference is that Google does not review restaurants before they open, whereas Apple claims to review every app before they are published to the App Store. What does that have to do with anything? So if google went around and checked food safety of every restaurant before listing them, you would say that google ratings for restaurant are stupid because the people doing the rating aren’t professional food critics? The App Store review is like the food safety check but the ratings are the ratings. > Amazon, like Apple, has a major problem with scam and copycat products in their store. Ok, does that imply fake ratings or what does that have to do with the discussion?
Studui81Labs 2mo ago
[flagged]

73 points by zdw 2mo ago

Just because “everyone does it” doesn’t mean you get a pass to do it too. Nagging the user to “rate my app” is pure self-interest at the expense of user-experience. I rate any app that nags (ie: more than thrice) me to rate it too. OTOH if I genuinely like some software I’m happy to rate it highly. Bottom line: It’s not my job to help sell your software - that’s your job. As for trying to get Apple in on the “screw what the user wants to do, there’s STARVING INDY DEVELOPRS that need ratings!”, I don’t think I’ve come across anything so self-serving recently.. Wow.

xahrepap 2mo ago
Nagware will always get a bad review from me if I paid money for it. I'm your customer, not your marketing team. The nags seem to always come at the worst time. Open an app to look up something and I have to click to close all the bubbles about what's new and "you like this? please review us!". It's incredibly frustrating.
loremium 2mo ago
Negative reviews inflate genuine good software just because positive reviews are simply not written usually. people like to complain and not to give positive feedback if things work as expected.
- nubinetwork 2mo ago
  Most apps on the play store have fake 5 star reviews, the only reviews you can really trust are the negative ones. (No idea about the apple store, I don't own an iphone)
- datakan 2mo ago
  > because positive reviews are simply not written usually This is objectively false when you can go to the App Store right now and see that most apps are above a 3.0 meaning more than half rate them positively. People are happy to give good reviews to the ones that deserve it.
  - dado3212 2mo ago
    Most apps are above a 3.0 because they implement the "nagware" to prompt normal happy users to leave reviews, rather than just relying on people reviewing out of the goodness of their hearts. Unfortunately this makes nagging table stakes to not end up with an abysmally low score.
    - datakan 2mo ago
      Citation needed. This just sounds like you're saying it because you feel like its true.
    - PaulHoule 2mo ago
      When I get a nag I leave a 1 star review every time and I know I'm not the only one.
      - rzz3 2mo ago
        I’m curious—if it was unobtrusive would you feel the same way? For example if it were a game, and after you beat a level or finished a game, if the summary screen showing the stats and points from your session just had, down at the bottom, “Do you love this game? Consider leaving us a review in the App Store!”? I hate the bag popups too, especially when they get in the way of whatever I’m trying to do in the app and I’m forced to either dismiss the dialog or go do it. But is even _mentioning it to you_ you without the nag pop up too much? Deserving of a one star review?
        PaulHoule 2mo ago
        Well, not covering content helps. Another thing that would help is sensitive to the emotional rhythms. One problem is that before I have to close your modal dialog I have probably closed 20-30 other modal dialogs that I never wanted to have open just in the first few hours of the day. I have been using the web all day and people are always trying to steal a little bit of my attention with everybody trick in the book and the one thing that comes across as "luxury" to me is that when you don't do that in any way shape or form. To be fair, a lot of the problem is applications jumping on you the moment you start them up. It might be that if you work for a company in Silicon Valley you think it just normal to get jumped on by five homeless people in a row as soon as you poke up your head. But sorry, it's not! Specifically I have this problem with the Creative Cloud Applications that I only used when I am under distress. Like I use Adobe Illustrator for an unpleasant task that I have to do every three months (and have a checklist for now!) or I use Acrobat Pro because I am handling paperwork I am behind on. I want to fight off the demons in my head and get the job done, I do not want to evaluate anything about new features that have been added to the applications. If it had some sense that I'd completed a task and then had a good feeling about the app then yeah, maybe I'd like to hear about a new feature, or maybe put in a good word for your app.
- haunter 2mo ago
  Reviews on Steam disagree with that. Good games have good reviews, who would have thought!
PaulHoule 2mo ago
This! Personally I feel overwhelmed by dialog boxes and other trash content that gets in the way of content I need to see to do my tasks. I want to see somebody punished whenever something appears. I'd like to see the EU legislators who gave us these GDPR popups treated like war criminals and jailed if they leave the EU (e.g. they've cost us billions in productivity) I'd like to see harsh treatment for those discriminatory and accessibility-violating "click on the traffic lights" popups, that stupid anime girl who is on way too many open source web sites, etc. And I think apps that show one of those nags should be kicked immediately out of the app store.
- ceejayoz 2mo ago
  > I'd like to see the EU legislators who gave us these GDPR popups… The tracking industry's endless abuses gave you those popups, and they're deliberately implemented to be as annoying as possible to make you say things like the above.
  - PaulHoule 2mo ago
    It could have been "respect DNT or go directly to jail, do not pass go, do not collect $200". Instead we got American-style legalistic consentualism. My experience as a web developer since 1995 or so is I was able to push back on pop-ups, pop-overs and stuff like that as being user hostile. Than the GDPR breaks the dam, it normalizes the idea of interrupting the user over bullshit, it is not "annoying" anymore, now it is "required" or "socially positive" and now you visit some blog and there are three different popups asking for your email.
    - ceejayoz 2mo ago
      The GDPR required an action by those performing intrusive tracking. Popups was one possible action. Less intrusive tracking is an option! Opt-in tracking is an option! Not tracking is an option! I don't track anything on my personal sites, and I push back on anything at work that'd make me add a banner as hard as I possibly can.
FabHK 2mo ago
> I rate any app that nags (ie: more than thrice) me to rate it too. Interesting. Apps can only ask three times a year (from Apple's documentation, my highlights): "Asking for ratings and reviews You can ask users to rate and review your app at appropriate times throughout the user experience. Make the request when users are most likely to feel satisfaction with your app, such as when they’ve completed an action, level, or task. Make sure not to interrupt their activity. The SKStoreReviewController API lets you give users an easy way to provide feedback about your app. You can prompt for ratings up to three times in a 365-day period." https://developer.apple.com/app-store/ratings-and-reviews/ https://developer.apple.com/app-store/ratings-and-reviews/
- black3r 2mo ago
  Apps can only show you the Apple's dialog for rating three times a year. Many apps first show you their own popup/dialog asking stuff like "Do you like this app?" and only if you click "yes" there then they show you Apple's dialog. And they can show you their own dialog as many times as they like...
  - ryandrake 2mo ago
    Yea, this dark pattern should be disallowed. Apps also do this before they request permissions (like for location and so on). First, they pop up their own dialog to "pre-flight" the request to use location. If the user says NO, they don't even ask using the official API. Only if the user says YES to the custom dialog do they shoot their shot with the official API. Super annoying.
    - zbentley 2mo ago
      I wonder if apple tracks metrics on apps that request permissions via iOS APIs and get turned down by the user. If they do, and use those metrics to flag or blacklist apps, that would suck: there are plenty of perfectly reasonable apps that I test out, see that they want permissions I don't want to give them, and then uninstall--no harm, no foul, just not for me.
    - 2mo ago
vvbull 2mo ago
Wait, do developers control when those nags appear or does Apple? I originally thought it was the devs, but then they all were so consistent in presentation I thought maybe Apple prompted on every app after some amount of time. I originally rated any app that nagged 1 star, but stopped after thinking that maybe they couldn't control it. But it sounds like maybe they can?
- robbiep 2mo ago
  There is an api to present the modal and manage the reporting but the developer has to instantiate the showing of it. If you leave that out then it never presents
- UrsusDenali 2mo ago
  They can control it. In my experience we tried to wait for the user to reach certain checkpoints or experiences to make sure that they had an opportunity to engage with enough of the app to have a real opinion, though on some products it was so delayed we lacked enough of a signal to understand product performance.
ghusto 2mo ago
Did you read the whole thing? His reasoning is difficult to dismiss as "well, you shouldn't do it anyway".
lapcat 2mo ago
> As for trying to get Apple in on the “screw what the user wants to do, there’s STARVING INDY DEVELOPRS that need ratings!”, I don’t think I’ve come across anything so self-serving recently.. Wow. I think you misunderstood the post. I would like to abolish the entire crowdsourced rating and review system. I don't want to request ratings at all. However, if Apple insists on having crowdsourced ratings and reviews in the App Store, then I think it would be better to have Apple-initiated email requests that don't interrupt the workflow of users instead of apps requesting reviews while users are using them.
- spacedcowboy 2mo ago
  I think I trust crowdsourced reviews more than I trust a developer who openly says “Developers could write or buy fake reviews, but in volume that would become quite costly” Not “that would be ethically abhorrent”, or even “that would be wrong”, instead “if we did this it would cost me a lot of money to fraudulently boost my ratings”. What ? I think I was being generous with “self-serving”, I’ve sold software for a living before, and my thought processes never went there. Never. I think you’ve persuaded me never to buy your software.
  - lapcat 2mo ago
    > Not “that would be ethically abhorrent”, or even “that would be wrong”, instead “if we did this it would cost me a lot of money to fraudulently boost my ratings”. Of course I think it's wrong and ethically abhorrent. Sigh. In the very same paragraph I use the phrase "unscrupulous App Store developers" when referring to purchasing fake reviews. I said "Developers could", referring impersonally to developers, but you rephrased it using the words "we" and "me", words that I did not use. You're insisting on assuming the worst of me, for no apparent reason. My point there was directed more toward readers of App Store reviews. That is, reviews of upfront paid apps, especially higher price upfront paid apps, are less likely to be fake than reviews of free-to-download apps. The question that began the paragraph was, "Should you even trust anonymous crowdsourced ratings and reviews?" That was the context. It's really a mystery to me how you came up with this bizarre interpretation of my words. If I were a wannabe App Store fraudster, why in the world would I be openly blogging about it? And why would I stubbornly stick with the upfront paid business model when I state in the blog post that the financial incentives favor free with IAP, and moreover that it's easier to commit review fraud with the IAP model?
econ 2mo ago
Not to excuse nag screens but I think the real question is: How should discovery work? Riding the wave of success doesn't say much about quality. How could one even begin to measure quality? I might enjoy and use an application for decades. That only makes me ignorant about the alternatives.

jurgenkesker 2mo ago

Am I mistaken or is the premise: I don't like that users have an opinion about my app?

kotaKat 2mo ago
I think Principal Skinner tried to learn how to code. https://www.youtube.com/watch?v=vm1E847QrQs https://www.youtube.com/watch?v=vm1E847QrQs
tensor 2mo ago
That's my read. Both reviews seem fair to me. E.g. if translation is important to that user then maybe it's better to take a note of it rather than be angry. Also, being upset about users hating your obnoxious nag screen? hahah wow.
- ghusto 2mo ago
  "This app didn't have a feature that it didn't advertise it had, ONE STAR!". Really? He explains why the request for ratings exists in the post. I'll never review a well known brand if they pester me, but go out of my way to make time for indies (including real world shops) when they do. Let's all be a little less entitled.
scottyah 2mo ago
The exact opposite, really. You live or die by app store ratings. Too many ratings are bogus (don't accurately describe the app's functionality, just some random feeling the user has in the moment). Either the App Store should take on more burden to ensure ratings are accurate (perhaps criteria? disincentivize false ratings?), or eliminate/downplay the system. There are already commenters proudly declaring they abuse the system because there is just no incentives not to.
- ezfe 2mo ago
  People I know have confirmed that using the built in rating prompt system yields a high volume of 5 star ratings

etchalon 2mo ago

Human discovers other people have opinions on things that they don't believe should be allowed.

scottyah 2mo ago
Human discovers other people are willing to abuse system out of pettiness or ignorance, for small feeling of power. Especially when nothing disincentivizes them.

ceejayoz 2mo ago

> Imagine if a professional writer for the tech news media submitted this app review to their editor for publication. The writer would likely be fired for incompetence. It's not an article, it's a review. Everyone knows it's some random fuckwit. > Below is a one-star review that I discovered today—App Store developers must check manually for reviews because Apple fails to send us email notifications... There's an API. https://developer.apple.com/documentation/appstoreconnectapi/customer-reviews https://developer.apple.com/documentation/appstoreconnectapi... IIRC there's a webhook too. > The reviews are irrationally nitpicky, choosing one quibble and making the entire review about that. I've got bad news on those "professional writers" from the first bit. > Some App Store users even abuse the review system for technical support purposes... This probably means you've made your support system too hard to find/use. > Indeed, if ratings requests were initiated by Apple, then Apple could go as far as to ban developer-initiated ratings requests in the App Store. They did! It's a one-shot dialog now. App devs responded by adding a "Are you liking the app?" nag screen of their own, which I say "yes" to, then decline the real one. Developers made this bed for themselves.

FabHK 2mo ago
> > Indeed, if ratings requests were initiated by Apple, then Apple could go as far as to ban developer-initiated ratings requests in the App Store. > They did! It's a one-shot dialog now. No. Apple provides an API, but Apple doesn't ask for reviews. The app has to initiate the process to ask for a review (through Apple's API). That is what the developer highlights: If Apple were to solicit reviews from customers, then said API could be retired and apps could reasonably be banned entirely from soliciting reviews. As it stands, they're caught in a tragedy of the commons, with unscrupulous developers winning (e.g. with fake reviews, or the annoying "are you satisfied" pop-up before displaying the Apple API).
- ceejayoz 2mo ago
  > Apple provides an API, but Apple doesn't ask for reviews. The app has to initiate the process to ask for a review (through Apple's API). I'm aware. The API to do so limits how often you can ask, because of the incessant nagging people did. Minor correction to my earlier comment: It's 3x/year, not 1x. https://developer.apple.com/app-store/ratings-and-reviews/ https://developer.apple.com/app-store/ratings-and-reviews/ The nagging devs now get around this by doing their own prompts before it. (As many shitty websites do for web-based push notifications, for similar reasons.)

esafak 2mo ago

I think that can be algorithmically fixed. Have the AI classify the review by aspects of the app it touches on, then apply the rating to them (say, equally). Then present a multivariate rating, along with a qualitative verbal summary along each dimension. Other sites already do this.

Handy-Man 2mo ago

It's Apple, being hostile towards developers is their whole thing.

FabHK 2mo ago
Apple does prioritise their users even above their developers, fair enough.
- protimewaster 2mo ago
  Are developers not users too? In my mind, people using the App Store to post apps are also users of the App Store.
  - ceejayoz 2mo ago
    I'd bet 90% of people implementing a nag screen go "ugh, a nag screen" when they're in user context on the App Store just like the rest of us.
    - protimewaster 2mo ago
      I more meant that, from Apple's perspective, somebody who downloads an app from the App Store is a user, and somebody who posts an app is also a user. Different use cases, obviously, but they're both users. If they prioritize users, both groups should be included.
      - ceejayoz 2mo ago
        And when the needs conflict?
- mcosta 2mo ago
  How distributing an app that steals crypto for weeks is "prioritise their users"?
righthand 2mo ago

paultopia 2mo ago

What. The author of this post ought to be ashamed of their desperate effort to avoid being called out for making shitty and/or obnoxious software by blaming the people to describe to future victims that it is shitty and/or obnoxious software. Clearly people should be required to spend their hard-earned money and scarce time on software without having access to information about how other people experienced it.

codemog 2mo ago
How many apps have you personally made and released? Do you know what it’s like to get an abusive review on something you spent a lot of time and effort making or do you never enter the arena yourself and simply consume and criticize?
- paultopia 2mo ago
  When you get other people’s money, you have to be accountable to them. Sorry. I don’t release apps, but I do teach at a university. I’m also accountable to the people whose money I get. Sometimes student evaluations are terrible, and it sucks to get them, but that’s a lot better than deliberately stripping information for them.
  - codemog 2mo ago
    Right, and from your domain your university (or some) may require you to teach a curriculum that’s ineffective and you take the blame for it. There are plenty of quality of life things developers would love to do but can’t and they take the blame with 1 star reviews. Glad you at least can empathize with that. > When you get other people’s money, you have to be accountable to them. How would you feel if someone showed up to your class, were asked to leave because they didn’t pay tuition, and then gave you a bad performance review because of it- and that review actually mattered and stuck with you?

deleted 2mo ago

[deleted]

Marsymars 2mo ago

> Apple could mitigate this problem by emailing App Store customers at some point after purchase with a request to rate the app, so that app developers don’t need to request reviews. I don't think the fix to "users don't want nags to review apps" is to email users nags to review apps.

lapcat 2mo ago
> I don't think the fix to "users don't want nags to review apps" is to email users nags to review apps. That's why I said "mitigate" rather than "solve". I personally would abolish the whole system. The advantage of an email, though, is that it doesn't interrupt your workflow while you're using the software.
- ceejayoz 2mo ago
  > The advantage of an email, though, is that it doesn't interrupt your workflow while you're using the software. So put a "hey, a rating really helps" somewhere in the app that doesn't interrupt? The bottom of the dashboard. Top of settings. A banner that shows up after a while. Let me permanently say no; none of the passive-aggressive "maybe later" shit.
  - lapcat 2mo ago
    > Top of settings. A banner that shows up after a while. Let me permanently say no; none of the passive-aggressive "maybe later" shit. This is precisely what my app does. It does not interrupt. You haven't used my app. You were only speculating based on one terse screenshotted review, but your speculation is inaccurate.
    - ceejayoz 2mo ago
      All we have to go on is what you provided in the post. It might benefit from a "see how gentle I was with it?" screenshot being included. You'll never have everyone be happy with you. Someone will always leave a one star review eventually.

ctrlaltdylan 2mo ago

It's a broken system. The platforms don't have the skin in the game. It does exploit the developers, you have to provide A+ support, and often outside the scope of your app just to prevent reviews. Personally, I don't automatically prompt for reviews at all. Only after a great 1:1 actual conversational interaction. As a result, my reviews are a tiny fraction of the bigger players. This is the opposite strategy that works. The reviews game incentivizes high volume, cheap software with automated review capture.

tartoran 2mo ago
The platform does have skin in the game and it's also making a lot of money off the app store. Just saying...

hombre_fatal 2mo ago

The examples kind torpedo the whole post. > The reviews are irrationally nitpicky, choosing one quibble and making the entire review about that. Somehow the apps deserve an overall one-star rating based on that one factor? Yet OP thinks having a "Review me pls" nag, especially for paying customers, is a trivial thing that users should just brush aside? How about some humility and respect for the user instead of doubling down. Not to mention the irony of nagging people to review it and then getting mad at the reviews. That said, I know the frustration and OP surely could have made his point about better examples.

black3r 2mo ago

Honestly, the worst thing about App Store rating system is that the ratings and reviews users see are country specific. So if you are in a small country and you try to use an app that is not really popular in your country, you see very few reviews, even if the app has thousands of reviews on the USA App Store.

tonymet 2mo ago

App Store ratings unfairly favor positive reviews. The App Store makes it more difficult to view negative reviews or older, relevant ones. I’ve written a number of targeted low reviews (for security, hostile UI, crashes – sincere reviews) and noticed that the high quality, low star reviews get pushed down to the bottom. App developers have loads of hostile practices. Review nagging is hostile, especially on a critical app like a GPS popping up a nag when you are lost and a bit frazzled. Constant upsells (like strava), flaky offline service (Alltrails, and recently, Gaia), spammy ads ( MyQ) , convoluted retail journeys (McDonalds) all deserve criticism; and if you have many of those anti-patterns, a one star review. If Anything, App developers are rather myopic about their “business” and don’t take their own app’s utility seriously. You wouldn’t want your microwave or sewing machine to stop working suddenly and ask the customer for a review. These are tools that need to be responsive 100% of the time.

schmorptron 2mo ago

App tells customer to review it. Customer reviews the app honestly (the nag is annoying and deserves 1 star). Seems like the nag screen worked? :) (Although in seriousness, I get this point they make further down in the article: "If we don’t request ratings from all users, then the self-initiated ratings tend to be disproportionately people with a complaint rather than satisfied users. ". That's a real problem. )

ceejayoz 2mo ago
There are ways to non-annoyingly ask for a review. Wait until the user has meaningfully used the app. Don't interrupt the user mid-flow (a banner on the dashboard, a call-to-action on a piece of existing copy) with a modal. Provide a clear "never ask me" option.
- kalleboo 2mo ago
  By App Store rules (5.6.1), you're not allowed to ask for reviews through any method other than the Apple modal dialog. This means you can't make it non-obtrusive or customize to add a "never ask me" option.
  - ceejayoz 2mo ago
    I tend to doubt they'll reject a subtle "Love our app? We'd love to hear your feedback." that invokes the Apple dialog. I've seen quite a few apps taking such an approach successfully.
    - kalleboo 2mo ago
      They did for us. After having it there for a the better part of a decade. The luck of the draw with unreasonable reviewers.

lapcat 2mo ago

Author here. A few things to keep in mind: 1) I'm criticizing the system because crowdsourced song reviews are a very poor fit for software. Although I personally get frustrated with some dumb reviews, overall my software is highly rated and well reviewed. 2) Some of the comments are making baseless speculations about my software, without having used it. One commenter says I'm trying to "avoid being called out for making shitty and/or obnoxious software", which is easily disproven with a little investigation. Another commenter says, "This probably means you've made your support system too hard to find/use." Probably? In other words, the commenter has never used my software and doesn't know. The same comment and others mention a "nag screen", but I don't actually have a nag screen. I try to make support as easy as possible to find, and also to make the review request as unobtrustive as possible. I wish the comments here could focus on the rating and review system, refrain from making it all about me, making it personal, which it's not. Of course I'm personally affected by the system, but so are thousands of other developers, many of whom I know feel the same way as I do.

cosmotic 2mo ago
Baseless? You posted all the evidence people need in the form of a screenshot and acknowledgement. People hate the nagging and support the only recourse they have to stop it.
- lapcat 2mo ago
  > People One person.
  - cosmotic 2mo ago
    There are many people in the HN comments supporting the decision to rate apps with one star when said apps solicit ratings. You posted a screenshot of another person agreeing with this perspective, and I'm yet another.
    - lapcat 2mo ago
      I said, "Some of the comments are making baseless speculations about my software, without having used it." Have you used my software? If not, then your speculation about the design of my review request is indeed baselesss. I did not question whether some people have a personal one-star policy. Obviously they do. My statement was about my software. The person in my App Store review screenshot has indeed used my software. That's one person. There is no second or third person here, as far as I can tell. What the App Store reviewer meant by "nag" is not at all what many commenters here are imagining. For example, there is no nag screen, and there is no modal interface that blocks other actions. People are projecting their experience with some other apps onto my app, but my app is not the same as some of those other apps.

ptmkenny 2mo ago

In Settings -> Apps -> App Store, I have “In-App Ratings and Reviews” toggled off. Nevertheless, I still occasionally get shown a review prompt, even for paid apps. You can bet I leave a one star review in this case; I paid for the app, and I opted out of reviews. If you want to ask me to leave a review without respecting my time and stated preference, you deserve one star.

interfeco 2mo ago
This might be bit unfair. App developers, can signal the OS when they believe is the right time to ask for a review, but it is the OS that decides to show the prompt. The app developer has no idea about your OS preferences and I don't think they deserve a 1 star review just because the OS failed to honor your stated preference.
- paxys 2mo ago
  If the app was relying on the OS to make the decision then you would never see the pop up. In my experience most apps bypass that entirely and show their own custom versions.

econ 2mo ago

Nice catch: Building something for one purpose then [gradually] end up using it for something else. For software you probably want a feedback box baked in. If there should be something like star ratings it should probably be baked into the app and allow the user to change it at any time. You probably get better numbers by measuring how long the application remained installed and how many minutes it was used in total. As a user I would be interested in the volume of instant uninstalls. For games you want many hours of usage, for simple tools a very low number could be attractive. OT: You had me imagine a music store with in-song purchases. Give the buyer all instrument tracks so that they can adjust the volume of each, buy extra instruments and singers, crowd source new instruments. Seems fun.

orev 2mo ago

In these (and I think many cases), the one star is being used to get the developer’s attention more than anything else. I, and I think most people, think of most apps as being published by a company that’s actively engaged in enshitifying the app to squeeze as much profit as possible, and the company really couldn’t care less about what’s said in a four star review with some minor complaint. However, a one star review is going to affect the App Store rankings and will be reported to Senior Management (who are typically the ones pushing all the nags and annoyances). A one star review is the only way to get their attention and say: you’ve gone too far with this and customers aren’t happy.

duxup 2mo ago

>The anonymous crowdsourced rating and review system was designed for songs, where the only thing that matters is personal musical taste. I think that's the core, but that's also the problem with all reviews, more so user reviews. I'm not sure there's an answer. I've been getting into board games lately. It's the same problem even where the enthusiasts who you might think would be "better" reviewers are largely doing the ratings. But for a variety of reasons that I suspect, they're not that great at rating either ... the ratings trend towards the complex games and known popular games / styles. There's no good way to sort through them, lots of efforts have been made but I don't think anyone has figured it out.

effnorwood 2mo ago

5 stars

echoangle 2mo ago

> Imagine if a professional writer for the tech news media submitted this app review to their editor for publication. The writer would likely be fired for incompetence. Yet Apple allows reviews like this to be published to the App Store. Yeah, like every public rating system. Google reviews on restaurants wouldn’t directly go into a Michelin guide either, and the same is true for Amazon ratings. Welcome to the real world.

lapcat 2mo ago
> Yeah, like every public rating system. My opinion is low of them all. > Google reviews on restaurants wouldn’t directly go into a Michelin guide either One important difference is that Google does not review restaurants before they open, whereas Apple claims to review every app before they are published to the App Store. > the same is true for Amazon ratings. Amazon, like Apple, has a major problem with scam and copycat products in their store.
- echoangle 2mo ago
  > My opinion is low of them all. Sounds like a you problem, people like them and find them useful, so I doubt they’ll be going away. > One important difference is that Google does not review restaurants before they open, whereas Apple claims to review every app before they are published to the App Store. What does that have to do with anything? So if google went around and checked food safety of every restaurant before listing them, you would say that google ratings for restaurant are stupid because the people doing the rating aren’t professional food critics? The App Store review is like the food safety check but the ratings are the ratings. > Amazon, like Apple, has a major problem with scam and copycat products in their store. Ok, does that imply fake ratings or what does that have to do with the discussion?

Studui81Labs 2mo ago

[flagged]