People want to learn at the last moment, when it is needed to know, and then they want to discard that knowledge until it is needed again. We need to implement

People want to learn at the last moment, when it is needed to know, and then they want to discard that knowledge until it is needed again. We need to implement both in our modern software: it needs to solve complex problems, and it needs to guide a human (or AI) operator in the subtle nuances of that complexity so their solution of the moment is good to last for the time being.