4 ms·

And AI cannot do support + hand-holding?

• jameshush 4mo ago
  I'm one of the most pro-AI support/solutions/FDE engineers you'll find, and I really don't see AI taking away support and hand holding. Even though I use AI to answer questions large customers would still rather wait for a weekly meeting to ask a question or have someone fly onsite then write the same question in an email or to a chatbot and get a near instant answer
  • addedGone 4mo ago
    Have you tried actually pretending to be human when replying to support? In many scenarios it leads to the same satisfaction
• cryo32 4mo ago
  We did that and our customer satisfaction tanked and the query logs were full of "fuck off and tell me how to speak to someone". This was as I expected it would be. You really think people will give you any respect or interest if you stick something between them and you? How