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Seen similar. They will be back when they realise the vibe coded SaaS run by two people in a trailer park isn’t what it looked like. A lot of the big SaaS stuf
by cryo32 3mo ago
Seen similar. They will be back when they realise the vibe coded SaaS run by two people in a trailer park isn’t what it looked like.
A lot of the big SaaS stuff isn’t code or product. It’s support and hand holding.
- raverbashing 3mo agoYour last phrase is bang in on the money. Also the assurance it won't evaporate one day
- cryo32 3mo agoYeah we have actually have to prove to some enterprises that we have a certain level of staffing.
- amelius 3mo agoAnd AI cannot do support + hand-holding?
- jameshush 3mo agoI'm one of the most pro-AI support/solutions/FDE engineers you'll find, and I really don't see AI taking away support and hand holding. Even though I use AI to answer questions large customers would still rather wait for a weekly meeting to ask a question or have someone fly onsite then write the same question in an email or to a chatbot and get a near instant answer
- addedGone 3mo agoHave you tried actually pretending to be human when replying to support? In many scenarios it leads to the same satisfaction
- cryo32 3mo agoWe did that and our customer satisfaction tanked and the query logs were full of "fuck off and tell me how to speak to someone". This was as I expected it would be. You really think people will give you any respect or interest if you stick something between them and you? How