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```The associate agreed with me that they should not deprecate the old app until the new app can handle this configuration. I asked them to raise this up the ch
by cwyers 3mo ago
```The associate agreed with me that they should not deprecate the old app until the new app can handle this configuration. I asked them to raise this up the chain: they need to push back the deprecation date.```
There's no way a CSR has any power over this.
- DrewADesign 3mo agoBut they can, and do. escalate problems. It’s not like there’s a side entrance for people with problems that a CSR can’t solve.
- cactacea 3mo agoYes, they solve the problem that you called the company.
- refulgentis 3mo agoYes, support agents never escalate anything, they are mendacious slaves.