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> I HOPE people aren’t spending money on AI writing emails. They very definitely are. I'm seeing more and more front-line responses to customer support emails
by SoftTalker 4mo ago
> I HOPE people aren’t spending money on AI writing emails.
They very definitely are. I'm seeing more and more front-line responses to customer support emails that are very clearly written by AI.
Here's an example from this week:
Thank you for reaching out and providing all of those tracking and
return details right away. I am currently checking in with our
Returns Team to track down your package and see why there has been a
delay in processing it since its delivery.
As soon as I receive an update from our warehouse specialists, I
will reach back out to you directly via this email thread with the
status of your credit. Thank you so much for your patience in the
meantime!
- Gagarin1917 4mo agoBut why if that costing anyone money? You can generate like 50 of that kind of thing using various chatbots throughout your day. You don’t need a pro account for emails.
- SoftTalker 4mo agoNot that I've ever looked into it but I would have thought that the "free" chatbot AI services would prohibit commercial/business use without a paid plan. Maybe not?
- Gagarin1917 4mo agoNo not at all