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Is that to restart the call to the same person or a case id that gives details of your request and that could be passed to anyone?
by arethuza 4mo ago
Is that to restart the call to the same person or a case id that gives details of your request and that could be passed to anyone?
- embedding-shape 4mo agoCan literally be a "Desk ID" basically, so using that would reach the phone next to the agent. Used to work both with outgoing cold calls and incoming customer support, had a setup that worked like that for the latter.
- orwin 4mo agoDidn't use it, it was fixed, so I don't have more details, sorry.