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My electric company gave me a number (UID, not phone number) to resume a call if the issue wasn't fixed within 24 hours, and I'm pretty sure internet operators
by orwin 4mo ago
My electric company gave me a number (UID, not phone number) to resume a call if the issue wasn't fixed within 24 hours, and I'm pretty sure internet operators have the same protocol (at least used to).
- arethuza 4mo agoIs that to restart the call to the same person or a case id that gives details of your request and that could be passed to anyone?
- embedding-shape 4mo agoCan literally be a "Desk ID" basically, so using that would reach the phone next to the agent. Used to work both with outgoing cold calls and incoming customer support, had a setup that worked like that for the latter.
- orwin 4mo agoDidn't use it, it was fixed, so I don't have more details, sorry.
- traceroute66 4mo ago> My electric company gave me a number (UID, not phone number) to resume a call if the issue wasn't fixed within 24 hours What planet do you live on ? Seriously. Where I am it is guaranteed that a utility company would never even consider such a concept let alone have the technical competence to actually implement it. I'm jealous. ;)
- orwin 4mo agoEnedis is basically a state owned company (to be clear, they aren't the one selling electricity, they are the one in charge of the network and the distribution, so I'm not sure if it counts as utility).